The leading AI solution that helps Airlines and OTAs service teams to exceed customer expectations on digital channels while reducing the wait time by 37%
Joined March 2017
- Tweets66
- Following124
- Followers59
- Likes53
Reps AI retweeted
According to Esteban Kolsky, if customers are not satisfied, 13% of them will tell up to 15 - or even more - people that they are unhappy. #CXChat
Reps AI retweeted
Successful #CustomerExperience is when Your #CustomerService team interfaces, and has an open door to #marketing, #sales, #product, #engineering, #legal, #billing, and it should be the #center of everything. THAT's #CustomerCentric.
Reps AI retweeted
For the sake of your #CustomerExperience, have your #CustomerService meet your #Marketing at least once a week. The people in the front line of your customers must know what are the #CustomerExpectations you've set initially from top of the funnel.
#customerjourney #Retail
Reps AI retweeted
#Customers Instead of Care, Support or Service, focus on Experience: Your customers have expectations from your product which they purchased and they ask you to meet these expectations and, preferably, exceed them. #CustomerExperience #custserv #CustomerService #CustomerCare
Reps AI retweeted
#Customers should feel confident contacting your #CustomerService and they should find the experience enjoyable. Interaction with your #contactcenter is part of the #CustomerExperience and has a major impact on #loyalty. Your customer service reps should know this and take pride.
Reps AI retweeted
"Love is the only force capable of transforming an enemy into a friend." -Martin Luther King, Jr.
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This quote is relevant today and every day-more compelling that ever.
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#CustomerService #CustServ #CustExp #Leadership #Business #Motivation #Inspiration #quotes #Success #MLKDay
Reps AI retweeted
#CustomerExperience is the #CustomerExpectations you set, and how you are able to meet these expectations throughout the customer journey. It's the challenge of your #customerservice reps to exceed these expectations in order to create a truly unique experience!
Reps AI retweeted
RT @Cust_Contact Check @airepsengine #AI, The top #RepExperience AI solution which focuses on engaged and happy Contact Center reps to exceed #customerexpectations. #CustomerExperience
Artificial Intelligence Can Lead to More Engaged Contact Center Agents dlvr.it/QwXdJM
Reps AI retweeted
A7 At @airepsengine (again biased!) we purely focus on #employeeexperience and #repexperience. #CXChat
Reps AI retweeted
A6 I'm biased of course but at @airepsengine we use #MachineLearning, #AI and #NLP in order to understand #customerexpectations, create #repexperience to help reps exceed expectations and provide #customerjourney data based on customer expectations. #CXChat
Q6. Which #emergingtech is best positioned to add value to the customer experience today? #CXChat
Reps AI retweeted
Quantitive metrics in the #callcenter are usually available: How many calls received, how long the calls took and how long customers are waiting. But it's the #qualitative metrics that matter most: What is the experience the customer has with the service. @callcentrehelp #cx
Reps AI retweeted
The best customer service is invisible. It just happens. The customer doesn’t have to ask for it. It just gets done the way it’s supposed to. What does get done isn’t always noticed, and shouldn’t be. Invisible service means it happens without you ever seeing it.
Reps AI retweeted
Be healthy. Stay fit. You’re no good to yourself and your family if you let yourself go. While you can’t control everything about your health, you do have some control.
Reps AI retweeted
How #AI could help #airlines customer services teams in crisis handling
#customerexperience #customerservice #customerexpectations #custserv #gatwick @Gatwick_Airport link.medium.com/e1ynJ7UPZS
Reps AI retweeted
#Experience Cycle: Team Leaders have a positive experience they'll create a positive experience for reps who'll create a positive experience for #customers who'll create a positive experience for the organization and back to you. Same with a negative experience. @CXAccelerator
Reps AI retweeted
#CustomerExperience, #CustomerExpectation, always keep in mind your team expectations. They expect training, they expect accesibillity to information, they expect a manager availabillity and they expect career development. There's no "Customer Experience" without "Rep Experience"
Reps AI retweeted
Reps.AI will predict and show to your #customerservice agents what the #customerexpectations are, will recommend them what is the best way to #exceedexpectations and you will get full visibility into how your team is meeting and exceeding expectations.