The leading AI solution that helps Airlines and OTAs service teams to exceed customer expectations on digital channels while reducing the wait time by 37%
Joined March 2017
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@airepsengine Honored to be featured @ @Forbes and share how we're transforming service centers to loyalty generating centers forbes.com/sites/marisagarci…
So proud to be mentioned on @Forbes by @brenthoberman and to be part of the amazing @foundersfactory portfolio. Ready to take over the UK #CustomerService market forbes.com/sites/startupnati…
Our very own @repexperience is quoted in the CCW article about how AI is transforming CS and CX customercontactweekdigital.c… #CCW #AI #airlines @CustContactWeek
Understand and Exceed #CustomerExpectations with Reps AI!
"Most companies can't keep up with ever-increasing #customerexpectations" study shows
insideretail.com.au/news/mos…
Reps AI "Agents - Facing" #AI solution distributes #excellence in the #ContactCenter.
business2community.com/custo…
#CustomerService @kayejchapman @B2Community
Reps AI retweeted
According to Esteban Kolsky, if customers are not satisfied, 13% of them will tell up to 15 - or even more - people that they are unhappy. #CXChat
RT @repexperience Improve your #DigitalExperience, explore @airepsengine for your digital #contactcenter to improve #Opertaional #efficiency.
Gartner identified "four imperatives" that #customerservice leaders need to reckon with this year:
Accountability
Ownership of websites' service functions
Improved #digitalexperience
Explore digital applications to improve operational efficiency
#cx
businessnewsdaily.com/11279-…
One of the biggest #CallCenter challenges is aligning the quality of service between experienced, trained reps and new, "green" reps. @airepsengine advanced #MachineLearning solution solves this by distributing #excellence throughout your #Contactcenter. @CallCenterICMI #CustServ
"Customers today have higher expectations for digital experiences”
Ignite your customers' digital experiences with Reps #AI in your #ContactCenter to exceed customer expectations. gartner.com/smarterwithgartn…
#customerexperience #digitalexperience
Adding Reps #AI to your #contactcenters ignites the Rep Experience and enhances #CustomerExperience.
#EmployeeExperience #CustExp
cioapplications.com/news/how…
As technology is an important part of the #CustomerExperience at @Fly_Norwegian we recommend you to check out @airepsengine AI, the leading #AI solution which helps #Airline #contactcenter reps exceed passengers expectations!
Technology is an important part of the customer experience at Norwegian. When flying with us, you can enjoy the latest technology, great service, exciting destinations and new, more environmentally friendly aircraft. #flynorwegian #norwegianair
ALT Boeing 737-800 Photo: Jørgen Syversen
Use “Clicks Per Ticket” to measure your #contactcenter “Rep Experience”. The goal is to decrease the number of clicks and systems your @cctrcoach reps have to go through in order to meet and exceed customer expectation. #customerexperience #Custserv
Reps AI retweeted
Successful #CustomerExperience is when Your #CustomerService team interfaces, and has an open door to #marketing, #sales, #product, #engineering, #legal, #billing, and it should be the #center of everything. THAT's #CustomerCentric.
Reps AI retweeted
For the sake of your #CustomerExperience, have your #CustomerService meet your #Marketing at least once a week. The people in the front line of your customers must know what are the #CustomerExpectations you've set initially from top of the funnel.
#customerjourney #Retail
"Customers expect to be able to get the value they are looking for in as easy a way as possible.". With Reps AI for your #contactcenter reps, create the #repexperience to exceed these expectations.
customerservicemanager.com/r…
#customerexperience #CustomerService
Thank you @SueDuris
@BrandonCaudle @GreenRope @KKCS10 @dgingiss @airepsengine @LeslieO @GlowTouch @GAdv_LyndonFile You’ve been quoted in my #Wakelet collection "#CXChat - Jan 23, 2019 - CX and Government - with special guest @stephaniethum". Check it out: wke.lt/w/s/F5OzF
Reps AI retweeted
#Customers Instead of Care, Support or Service, focus on Experience: Your customers have expectations from your product which they purchased and they ask you to meet these expectations and, preferably, exceed them. #CustomerExperience #custserv #CustomerService #CustomerCare
Thank you to @stephaniethum for being our guest! Thanks to all of you for joining #CXChat today and sharing. We always appreciate your valuable insights.
A5 #CXChat When it comes to #CustomerExperience, the lost of trust occurs when a business fails to meet the customer expectations. Governments need to understand what citizens expect, tune these expectations to something which can be met and and work on exceeding expectations.
Q5. The Economist noted in an article last year that citizens’ trust in government has been falling apart for decades. If trust is at the heart of #CX, what can be done to restore trust in government?
economist.com/democracy-in-a… #CXChat
A1 #CXChat Government spending is supposed to be open and accessible, does anyone have the data on how much governments spend on customer experience? Are there designated roles responsible for this or do they usually outsource it to consulting companies?
Q1. It’s been said that government is a monopoly and doesn’t need to pay much attention to #customerexperience. Is that true? Why/Why Not? #CXChat