Reps AI

Use “Clicks Per Ticket” to measure your #contactcenter “Rep Experience”. The goal is to decrease the number of clicks and systems your @cctrcoach reps have to go through in order to meet and exceed customer expectation. #customerexperience #Custserv

Wishing everybody a happy new year, may 2019 be a year of only exceeding customer expectations! #HappyNewYear2019 #CustomerExpectations #CustomerExperience #NewYear

Work hard, party hard (ish). Wine tasting with @airepsengine team after signing with a tier 1 Airline CS team #artificial_intelligence #csx #traveltech

#CustomerExperience Are your #customerservice agents super trained at handling simple, stupid repetitive tickets but get the "Deer In The Headlight" look when having to handle the more complicated tasks? We can solve that. #AI

...a second before the team starts to grow fast:)