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Replying to @jakeserval
@jakeserval and I started Serval to make automating a task forever faster than doing it once.
That meant building an enterprise service management platform with a tiny team. Now Fox, Live Nation, Perplexity, Ramp, and more run on it.
Story via @sequoia: sequoiacap.com/article/acces…
ServiceNow’s CTO says AI means hiring fewer entry-level people, but had no answer when @FoxBusiness asked where its future engineers will come from.
The segment then turned to @getserval. We’re accelerating our early-career hiring, including for a role that didn’t exist two years ago: the Automation Engineer. Many of these hires will come straight out of college.
The next generation of technical leaders is entering the workforce now. We’re hiring a lot of them. Learn more: serval.com/blog/the-rise-of-…
Alex McLeod retweeted
The highest-leverage thing I’ve done as a founding engineer at Serval is focus on talent.
I realized early on that if I wanted to double my impact, working twice as much was impossible (not enough hours in the day) and becoming twice as good of an engineer was really really hard. But if I could help bring in five great engineers, I’d multiply what we could build and in a much more scalable way. Especially if I then helped those five great engineers bring in their own great networks!
We’ve grown from about 20 people to 160 in this last year, and more than 40% of our hires came through referrals. In engineering, that number is even higher.
The traditional playbook says build a huge top of funnel through agencies, then filter down stage by stage. But that's not what the greatest organizations in the world with the absolute highest bars for talent do. The 49ers won't hold open tryouts to find their starting quarterback. They'll identify the best free agents in the market and go focus on winning them over. We do the same.
Referrals give us the strongest signal we can get. The best interview loop gives us maybe eight hours with a candidate. A referrer has often worked alongside that person for years.
We offer huge referral bonuses and we then work to empower our employees to earn them. We've built internal tools like Spot, which analyzes everyone's network against every job description we have open to make suggestions to our employees on who to reach out to. We have fun tools like Orbits which maps each person's referral network like a social system, helps visualize your dynasty, and doubles as a leaderboard. We also host events where employees can bring their networks to get to know the team at Serval over a fully covered game of poker or a cold plunge.
Thanks to Netta Jenkins and Inc. Magazine for telling the story: lnkd.in/g3aVeVKg
We’re still hiring. If you’re an exceptional engineer (or an exceptional anything), my DMs are open!
We started Serval by automating individual requests, like software access or a password reset. But the work that weighs most on IT and HR spans multiple systems and teams, and often runs for days or weeks.
A single new hire or role change can trigger dozens of tasks across countless systems. Journeys automates all of them in one flow, with every step owned and logged. Customers with 1,000 to 150,000 employees already use it for onboarding.
Every company runs countless multi-step processes like these. We’re taking that tedious work out of everyone’s day.
Introducing... JOURNEYS.
Every hire, departure, or role change creates dozens of HR and IT tasks. Journeys automates them into one flow, with every step owned and logged.
Start building employee journeys in days, not months.
serval.com/blog/journeys-gen…
Deploying super intelligence into your org means deciding where it can and can’t operate. That’s what a platform like Serval is for.
@satyanadella’s trust architecture lines up almost one-to-one with how we’ve built Serval. Agents never hold the keys. They call deterministic tools your team defines, scoped to minimum permissions, with code you can review.
Super intelligence needs a perimeter.
Learn more at @getserval or serval.com
Alex McLeod retweeted
We’re excited to announce Sunflower Capital Funds I and II. Sunflower is a $250m fund that partners at the earliest stage with companies building foundations for modern enterprises, critical industries, and the physical world.











