The Mann Group is the NA leader in specialty retail & manufacturer sales management tools. We teach, inspire, change and grow retail. #redefineretail
Asheville, NC
Joined December 2011
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Hey @Delta 2643 is arriving late from Boston. Any possible help getting to the AVL flight in 11 min??
2 hours (and counting) to execute a return/exchange @Apple Your technology is great! Service? Not so much.
Front Line Obsession: An Interview with Ryan Hawk of the Learning Leader Show: youtu.be/KjuS1PyL3dc?a via @YouTube
Turning Transactions into Collaboration with Brenda DiVincenzo: youtu.be/Hr21MmU7LiU?a via @YouTube
Get In, We’re Going Shopping: Millennials as Consumers: youtu.be/xJRaOW-lYPI?a via @YouTube
All the Small Things: Creating Customer Experience Culture: youtu.be/N4kKUIK1R7o?a via @YouTube
Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business): youtu.be/sl3OQTXs7NA?a via @YouTube
When one retailer succeeds, so do we all. That's a big lesson we learned in this 2016 article with Ian Christie of Summit Bicycles. #tbt
manngroup.net/featured-retai…
Florals are so personal, meaning the customer experience at florists needs to be superlative—which is what you'll get at Brown's Floral Design.
manngroup.net/browns-floral-…
Be proactive, not reactive, in your customer service. Just because you haven’t received negative feedback doesn’t mean you’re perfect! Engage with your customers to see if they have any suggestions for your biz.
We hear you're hiring the wrong candidates—but maybe you don't actually know how to identify the right candidates. That's where Mann U comes in.
manngroup.net/mann-universit…