Mark your calendars 🗓️ Webinar ALERT! Wednesday, September 21st we'll be discussing best practices for scaling #CX automation and the value of data, people, and process within the automation roadmap. Join us, by registering below ⇓ @Zendesk @tryramp hubs.la/Q01mdVxG0

Structuring your data securely, is our most important job 🔒 We maintain enterprise-grade security standards, by offering: ⥤ Role Based Access Controls ⥤ Multi-Factor authentication (MFA) ⥤ Single Sign-On (SSO) ⥤ SOC 2 Type II  ⥤ HIPAA Compliance hubs.la/Q01m73Qs0

In a 🌎 where change is the only constant, service data platforms are crucial. SDPs enable organizations to: ➢ Increase agility ➢ Become reliable and an easy-to-scale service ➢ Elevate visibility with customer feedback Continue reading ➢ hubs.la/Q01lHC-S0

Paella feasts, painting activities, morning workouts, were highlights of our trip to Barcelona 🇪🇸 Planning sessions allowed our team to align on future goals and understand the company's shared vision moving forward. »» lang.ai/careers »» youtu.be/gyK86nbCK70

📣 Announcing our newest #CX Champion 📣 Michelangelo Romano, Customer Care Automation Manager at @playtomic_ “Mike’s brilliant mind allows him to think outside the box and find solutions to any kind of problem faced, both internally and externally." Congratulations, Mike 🙌

Help us celebrate your #CX champion by highlighting their efforts to better serve customers in the work place. Winners will receive a personalized shoutout, and a chance to donate to a charity of their choice! Submit your #CX champion here ➲ lnkd.in/dhjwwc4e

Announcing our latest #CX Champion Emily Stubbs, Associate Director of Customer Service at @PairEyewear 👓 Put simply, ”Emily is a rockstar.” 🎸🌟 Described by her colleagues as a “one in a million CX leader who astounds everyone with her sheer intellect and professionalism."

Some think that email support is dead 💀 The reality is that you need to meet customers where they are, and for many that is still over async channels like email. A strong email strategy = better customer relationships 🤝 Learn more ➪ lang.ai/blog/emailbestpracti… #CX

More 📸’s from our off site in Barcelona 🇪🇸 We challenged our team to paint our core values at Lang: ➪ Curious ➪ Empathetic ➪ Accountable ➪ Pragmatic How well did they do? 🧑‍🎨 lang.ai/company #customersupport #customerexperience #CXtools

📣 Announcing our first #CX Champion 📣 Sarah Diegnan, VP of Customer Experience at @ChartHop Congratulations, Sarah, and thank you for all the amazing work you do day in and day out! Submit your #CX champion, today ➲ lang.ai/cx-champion-award