Our CEO @jorgempenalva wrote about how Lang.ai provides @UserZoom with peace of mind for their support team. 📈 It's a story of how they are using Lang to scale their team reliably. building.lang.ai/how-lang-ai…

Mark your calendars 🗓️ Webinar ALERT! Wednesday, September 21st we'll be discussing best practices for scaling #CX automation and the value of data, people, and process within the automation roadmap. Join us, by registering below ⇓ @Zendesk @tryramp hubs.la/Q01mdVxG0

Structuring your data securely, is our most important job 🔒 We maintain enterprise-grade security standards, by offering: ⥤ Role Based Access Controls ⥤ Multi-Factor authentication (MFA) ⥤ Single Sign-On (SSO) ⥤ SOC 2 Type II  ⥤ HIPAA Compliance hubs.la/Q01m73Qs0

In a 🌎 where change is the only constant, service data platforms are crucial. SDPs enable organizations to: ➢ Increase agility ➢ Become reliable and an easy-to-scale service ➢ Elevate visibility with customer feedback Continue reading ➢ hubs.la/Q01lHC-S0

Paella feasts, painting activities, morning workouts, were highlights of our trip to Barcelona 🇪🇸 Planning sessions allowed our team to align on future goals and understand the company's shared vision moving forward. »» lang.ai/careers »» youtu.be/gyK86nbCK70

📣 Announcing our newest #CX Champion 📣 Michelangelo Romano, Customer Care Automation Manager at @playtomic_ “Mike’s brilliant mind allows him to think outside the box and find solutions to any kind of problem faced, both internally and externally." Congratulations, Mike 🙌

Big thanks to the @Zendesk team for helping us connect and work together with many of the🌎's fastest growing brands. Check out our case study on their site, below 👇 ➤ ➤➤ Lang.ai zdsk.co/3bH3TIL ➤➤➤

Help us celebrate your #CX champion by highlighting their efforts to better serve customers in the work place. Winners will receive a personalized shoutout, and a chance to donate to a charity of their choice! Submit your #CX champion here ➲ lnkd.in/dhjwwc4e

“Delivering a great service experience is about meeting customers where they are, instead of making them work to get support” - @bennyseegz #cx #automation @ada_cx zdsk.co/3c43Lnf

Announcing our latest #CX Champion Emily Stubbs, Associate Director of Customer Service at @PairEyewear 👓 Put simply, ”Emily is a rockstar.” 🎸🌟 Described by her colleagues as a “one in a million CX leader who astounds everyone with her sheer intellect and professionalism."

Some think that email support is dead 💀 The reality is that you need to meet customers where they are, and for many that is still over async channels like email. A strong email strategy = better customer relationships 🤝 Learn more ➪ lang.ai/blog/emailbestpracti… #CX

More 📸’s from our off site in Barcelona 🇪🇸 We challenged our team to paint our core values at Lang: ➪ Curious ➪ Empathetic ➪ Accountable ➪ Pragmatic How well did they do? 🧑‍🎨 lang.ai/company #customersupport #customerexperience #CXtools

📣 Announcing our first #CX Champion 📣 Sarah Diegnan, VP of Customer Experience at @ChartHop Congratulations, Sarah, and thank you for all the amazing work you do day in and day out! Submit your #CX champion, today ➲ lang.ai/cx-champion-award

A 📸 of our team connecting for the first time together in Barcelona 📍 Our off site: ➪ Strengthened camaraderie ➪ Sparked curiosity and creativity ➪ Reinforced our organizational vision and values ➪ Established excitement for future ambitions lang.ai/careers

#CX trends & understanding the importance of: ➪ Valuing the #VoC ➪ The impact CX has on every department Why businesses are focusing on empathizing with their customers ➪ lang.ai/blog/how-to-scale-cx… #customersupport #customerexperience #CXtools

Lang customers 🧑‍🤝‍🧑 ⬆ Scale support more efficiently = Same number of agents ⬇ Reduce resolution times Saving agents time + providing greater levels of service 🙌 Via @Zendesk's platform ➲ zendesk.com/customer/lang-ai… @PairEyewear @petal @LargestOrgan

#CX employees often go underappreciated in the workplace despite being among the hardest working in their efforts to help and serve customers. We’re setting out to celebrate these individuals & donating to charity in the process. Spread the ♥ here ➲ lang.ai/cx-champion-award

A successful #CX organization will build its processes with change in mind 🧠 “Funding is not guaranteed in the same way it used to be, so they’re wanting to do more with less.” 👂Hear more from @Zendesk's Sr. Solutions Architect @roseserafini ➪ bit.ly/3OOS4Pi

We are thrilled to have received the ‘Community Choice Award’at @Zendesk's Startup CX Awards🏆 A special thanks to the Zendesk team, community and our customers for your support and input in Lang.ai's journey! ➪ bit.ly/3abSyQJ #customersupport #CX

A brand is no longer what we tell consumers it is. It is what consumers tell us it is. Leveraging your #CX data is 🔑 says @brianwkale, Director of CX, @Novo_HQ ⇩ lang.ai/blog/junewebinarreca… #customersupport #customerexperience #CXtools

✅ Monitor customer channels with one view ✅ Make faster data-informed decisions ✅ Analyze customer trends Why every support team needs a service data platform ➪ lang.ai/blog/sdp #customersupport #CXtools #CX