Customer experience enthusiast; marketing professional, Verint Systems; glass half-full; traveler, writer, runner. Opinions expressed are my own.

Joined May 2011
Pleased to welcome @robhoward & new colleagues from Telligent to @verint family bit.ly/1LeTT1R
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Customer & employee community software now part of @Verint portfolio. Learn more about Verint+Telligent bit.ly/1LeTT1R #cx #custsvc
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.@Verint Forms Global Strategic Partnership w/ @Unify to Extend Reach of WFO Solutions in Enterprise #ccttr ow.ly/EDckJ #custserv
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Find out how KANA optimizes #custserv, enables smarter engagement, enhances collaboration goo.gl/n08wnE @kanasoftware @verint
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Check out @bkoma as he heads to Canada for @ContactAtlantic & presents “The 4 Pillars of Successful #CX Programs” 10/30 8:30am ET #verint
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Following the #IBMInsightApp Throwdown this week & last, THANK YOU for your RTs, votes & support. Super exciting results @Verint
Congrats to @Verint - winner of the #IBMInsightApp Throwdown! buff.ly/1tfHv8U #Engagement #analytics
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Here'’s a vote for #IBMInsightApp finalist @Verint! RT your vote now and watch the video! ow.ly/D6rjO
I’'m voting for @Verint #IBMInsightApp Throwdown. Now you can RT to vote. ow.ly/D6rjI
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is | Entrepreneur entm.ag/1teIh7O #cem #cx #custserv
Help us win the #IBMInsightApp Throwdown. Retweet @Verint as your vote ibm.biz/BDAappTD
Engagement Analytics by @Verint is a finalist! Watch our video & retweet for @Verint #IBMInsightApp ow.ly/D6saX
Understand ur customer journey. @Verint Engagement Analytics. We're a finalist at #IBMInsightApp RT to vote ow.ly/D6vfB
The power of anticipating, analyzing & acting to counter fraud | @Verint Nancy Treaster in Oct issue of @cioreview ow.ly/D6GsI
Understand ur customer journey. @Verint Engagement Analytics. We’re a finalist at #IBMInsightApp RT to vote ow.ly/D6rju
Watch @aapaggupta & Daniel Ziv share their views on #CustomerInteractionAnalytics. Register: whak.it/3tZ
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Show your Verint spirit! We are a finalist in the #IBMInsightApp. See more and please RT to cast your vote. ow.ly/D6rjo
Final day (yes, final day!) to cast your vote in the #IBMInsightApp Throwdown. Retweet this to vote for @Verint Engagement Analytics. TY!