KANA understands the value of great customer service experiences. We help create differentiated and personalized customer experiences that count.
Santa Clara, CA
Joined March 2009
- Tweets6.2K
- Following1.2K
- Followers1.9K
- Likes749
Global Study Reveals Resounding Need for Human Touch in Today’s Digital First World: More digital and automat... bit.ly/2f9zxfw
Verint Speakers: Humanizing Customer Engagement in a Digital World: CRM Xchange Virtual Conference
November 3... bit.ly/2fnI6r3
Five Steps to Transform Data into Actionable Intelligence: One complaint we hear often in the age of Big Data... bit.ly/2ec7xHX
Amplify Your Workforce Optimization Strategy: Have you filled a prescription at a pharmacy or through mail-or... bit.ly/2eOwpqw
Customer Experience Quality: Measuring Effectiveness, Ease and Emotion: October 27th CXPA Webinar with Forres... bit.ly/2eyFaZn
Cultivating Leadership Support for Customer Experience: 5 Ways: Executive boards and senior leadership teams ... tinyurl.com/zng5mpe
When Seconds Count and Accuracy Matters: In a high-volume contact center, shaving a few seconds off of averag... bit.ly/2ex6MJg
Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers: As we swing into the autumn/fall in the ... bit.ly/2etyM0q
Modernized Contact Centers Can Help Citizen Engagement—Part Two: Not surprisingly, governments today are chal... bit.ly/2eCHize
How to Design and Build a Great Survey: 10 Lessons Learned from Voice of the Customer Trenches: Never before ... bit.ly/2eaBwj8
Modernized Contact Centers Can Help Citizen Engagement: Governments around the world are increasingly realizi... bit.ly/2esHi3G
Highlights from Customer Engagement LIVE! Part Two: As you may have read in part one of this blog series, one... bit.ly/2dytvKc
3 Things You Didn’t Know About Customer Experience: As we celebrate CX Day and National Customer Service Week... bit.ly/2dtZhoq
Customers First, Employees Always—Celebrating National Customer Service Week: We have been hearing a lot abou... bit.ly/2dGkzwJ
Verint Speakers: Customer Loyalty and Cyber Threats Take Center Stage Worldwide: CRM Magazine Roundtable
Octo... bit.ly/2dLEyz6
Knowledge Management: How Getting Your Employees to Become in the Know Helps Your Business: Improving custome... bit.ly/2dCtwat
Employees: The Key to Successful Branch Transformation: Some of today’s financial institutions are changing f... bit.ly/2d3YehX
Measuring Loyalty: The Insider’s Guide to Customer Experience: When people think about measuring customer sat... bit.ly/2dwEyln
Highlights from Customer Engagement LIVE! Part One: Earlier this week Verint took part in the Customer Respon... bit.ly/2cOYNMv
Drive Employee Engagement by Fostering Trust in the Workplace: Trust is an under-rated value in many organiza... bit.ly/2cVTnK3