Director of Design @BT_uk @EE @Plusnet (UK’s biggest Telco).Cares about Humans that create & Humans we create for. Prev:Design Director @BritishGas @CentricaPlc
London / Surrey, UK
Joined May 2013
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- Following2.8K
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Conor Ward retweeted
On orienting an organisation around its services, @UXMuch and @clementcreate describe how BT established multidisciplinary teams and an operating model that's user-centred to deliver better products and services for customers and users. Service designers now work across teams.
Conor Ward retweeted
This year, I was fortunate to join the leadership team to shape our new design system—a milestone for any talented design org in hypergrowth.
My love letter, in a thread: 7 ideas about design systems that have impressed me the most 🫠
1. Design systems are everybody’s business.
ALT Turquoise dominoes lined up, with the first domino to fall being “launching a design system” and the rest of the dominoes representing the whole company: design, dev, PM, marketing, Ops, brand, HR, culture, etc.
Conor Ward retweeted
2 tests that can reveal a lot about your relationship with your manager:
- Do you usually look forward to your 1:1s with your manager, are you indifferent, or do you dread them?
- At the end of the 1:1, do you usually feel more energetic than when you started, same, or less?
Conor Ward retweeted
Interesting case study of shared understanding of user needs - shout out via @clementcreate link.medium.com/mNMb60gY8qb
Conor Ward retweeted
💬 “As a content designer, 80% of your success + growth isn't down to the technical side. It's down to things like:
👉 Collaboration
👉 Communication
👉 Being able to navigate big orgs and manage stakeholders.”
Interview with @Minette_78 ⬇
workingincontent.com/resourc…
Conor Ward retweeted
“None of us can do it all on our own. The network we have around us is critical.”
Inspirational to have @markpollock with us at #ConsumerLive22. A lot of love and appreciation from our team for you. Thanks for giving us your time and perspective today.
Conor Ward retweeted
We've hired 54 designers & researchers in the last 4 months at Kraken. I know companies are finding it hard to hire great designers right now, so here are some tips that may help. Let’s get more designers and researchers into the best jobs we can. (Thread 🧵)
Conor Ward retweeted
"The more senior you are, the less you speak, and the more you listen."
- former Amazon Principal Engineer Carlos Arguelles
Conor Ward retweeted
What a #readability difference!
Without a content pattern:
12 June 2022, 15:00
09 October ’22, 6AM
1st Feb 22, evening, 11 o’clock
27/08/22, 10:00
With a content pattern:
12 June 2022, 3pm
9 October 2022, 6pm
1 February 2022, 11pm
27 August 2022, 10am
#ContentPatterns #UCD
Conor Ward retweeted
Managers improve not by consistently emphasizing traditional or emerging leadership tactics, but by developing the ambidexterity to move between the two as the context requires. hbr.org/2020/02/every-leader…
Conor Ward retweeted
15 of the best new and returning TV shows to get excited about in 2022: Must-watch series on @BBCOne, @ITV, @NetflixUK, @primevideouk and @NOW bt.com/tv/on-demand/new-upco…
Conor Ward retweeted
Agile is a means of managing risk. Do that by delivering high-quality working software very frequently, get feedback, and adjust as needed. Most things that ppl do to manage risk (like long-term roadmaps & estimate-based planning) increase risk, not lower it.
Conor Ward retweeted
The first Chief Design Officer for my design executive research interview series is @jaffoneh. Who is a design exec? What makes them effective in the c-suite? Let's dig in. A few summarized takeaways from our chat. 🧵
Conor Ward retweeted
Do you want to know what tech stack our #SoftwareEngineering teams use? 👨💻
Do they work 9-5? 🕘
Hear from Nick, who has been building digital products to be sold on our ecommerce platforms.
bit.ly/3CnoERI
