Our thoughts are with everyone affected by the Nepal flash floods. We’re crediting back charges for mobile calls, texts and data used in Nepal, as well as mobile and landline calls from the UK to Nepal, between 26 August and 30 August (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by the Colombia earthquakes. We’re crediting back charges for mobile calls, texts and data used in Colombia, as well as mobile and landline calls from the UK to Colombia, between 10 August and 14 August (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by the Venezuela earthquakes. We’re crediting back charges for mobile calls, texts and data used in Venezuela, as well as mobile and landline calls from the UK to Venezuela, between 24 June and 28 June (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by Hurricane Melissa. We’re crediting back charges for mobile calls, texts and data used in Jamaica, as well as mobile and landline calls from the UK to Jamaica, between 29 October and 31 October (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

This Sunday, 7 September 2025 at 3pm the Government is running the second nationwide test of the UK’s Emergency Alerts system. Compatible mobile phones and tablets will receive an alert, make a loud siren-like sound and vibrate. You will not need to take any action. These tests are important to ensure everyone in the UK is familiar with the system so that when it is needed, it can effectively protect people and properties during life-threatening events. Find out more at gov.uk/alerts

The UK government is testing the Emergency Alerts system on Sunday 7 September 2025 at 3pm. Compatible mobile phones and tablets will receive an alert, make a loud siren-like sound and vibrate. You will not need to take any action. The Emergency Alerts system is used to warn if there’s a danger to life nearby, including extreme weather. Regular testing ensures the system is functioning correctly, should it need to be used in a life-threatening emergency. Please be aware that this alert can reveal the location of a concealed phone. If you know anyone with a hidden device, such as someone experiencing domestic abuse, we encourage you to inform them of the test so they can take action to protect their safety. Find out more at gov.uk/alerts

Following the recent technical fault impacting our network last week, visit our website to see our closing statement - newsroom.bt.com/bt-statement…

Latest update: Following a further fix overnight to a technical fault impacting voice calls on our network, we’ve been monitoring the situation throughout the day and services have been running as normal. We continue to conduct enhanced monitoring to prevent recurrence. We sincerely apologise for any inconvenience this issue has caused.

Following yesterday's technical fault, we are currently experiencing some voice call issues today. The impact appears to be less widespread but we are working to resolve this as soon as possible and sincerely apologise for any inconvenience caused.

Following a technical fault impacting voice services on our network earlier today, we have now resolved the problem and the service is running as normal. We sincerely apologise and recognise the inconvenience this may have caused.

Our thoughts are with everyone affected by the Thailand and Myanmar Earthquake. We’re crediting back charges for mobile calls, texts and data used in Thailand and Myanmar, as well as mobile and landline calls from the UK to Thailand and Myanmar, between 28 March and 30 March (inclusive). We’re closely monitoring the situation, and will help customers in the region wherever we can. Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

We are supporting the UK Government’s National Campaign Against Fraud. Fraudsters impersonate people or organisations you trust. Find out common tactics they use so you're ready to spot them: stopthinkfraud.campaign.gov.…

This #SaferInternetDay, our partners @IM_Org are exploring changing digital futures with their Tech & Kids series. Follow them as they take a journey learn more about the types of careers our children will be doing, how AI could impact our lives and more! shorturl.at/juKN1

Want to own a piece of history? Now’s your chance! LEGO Ideas have launched their version of our very own Red London Telephone Box, celebrating the 100th year anniversary of the design of our K2 kiosk. You’ll be able to get your hands on this British cultural icon from 1st Feb. lego.com/en-gb/aboutus/news/… #LEGO #LEGOIdeas #London

Our thoughts are with everyone affected by the devastating earthquakes in Japan.   We’re crediting back charges for mobile calls, texts and data used in Japan, as well as mobile and landline calls from the UK to Japan, between January 1st and January 5th (inclusive).   We’re continuing to closely monitor the situation, and will help customers in the region wherever we can.   Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

Our thoughts are with everyone affected by the devastating Hurricane Otis. We’re crediting back charges for mobile calls, texts and data used in Mexico, as well as mobile and landline calls from the UK to Mexico, between October 25 and October 29 (inclusive).

The BT Sport app has now closed. discovery+ is the streaming home of TNT Sports. Watch the same exciting live sport, plus unmissable real-life entertainment and Eurosport. TNT Sports customers can activate their discovery+ subscription here: bt.com/sport/discovery-plus

We’re crediting back mobile calls, texts and data used in Afghanistan for BT customers between 7 and 17 October (inclusive). We’re also crediting back both mobile and landline calls made from the UK to Afghanistan in the same period. Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

We are providing free calls, texts and data for BT customers from and to Israel and the Occupied Palestinian Territories until 17 October (inclusive).