Connected service on every channel. Service that never sleeps. Need help? Contact @AskSalesforce for support.
San Francisco, CA
Joined May 2012
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Service Cloud retweeted
Today we're announcing Fin 4. A major step toward a fully agentic customer experience.
Watch Paul Adams, our Chief Product Officer, introduce Fin 4 live at Pioneer in San Francisco.
Learn more about Fin 4 at fin.ai/fin4
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Just one day to go until Pioneer — streaming live on October 7 at 10 AM PT.
Hear how the world's leading CX leaders at @AnthropicAI, @Clay, @Salesforce, @AppFolio, @Nuuly, @GammaApp, and @teachable are transforming their customer experiences with AI. And we'll unveil the next major product announcement from Fin, the highest performing customer agent on the market.
Join us online. Register at pioneer.fin.ai
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Dreamforce 2026 in one word: unforgettable 🎬
Relive the biggest moments, boldest ideas, and the energy that made this year one for the books: sforce.co/4rrbOwA
Service Cloud retweeted
Need a #TrailblazerTrackMeets rest day? 😮💨 Us too, and what better way to spend it than playing ping-pong? 🏓
Join instructor Stuart Werner at the Agentforce Service Specialist bootcamp and build AI-powered service agents like a pro.
Let’s rally: sforce.co/3RUQ3YT
Service Cloud retweeted
Get ready for a superstar "sweet escape" that'll make you go “yeah!”🎶
Dreamfest brings Grammy-winning artists @USHER and @GwenStefani to the stage for an epic party with a purpose. Join the fun and help us make an impact for the children and families at @UCSFChildrens.
Donate or get involved at theconcertforkids.org.
This is Dreamfest. And it's only at Dreamforce.
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Today we announced $CRM Q2 FY27 financial results and updated guidance.
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#1 Q2 in Salesforce history.
$11.3B Revenue. +11%
$33.5B cRPO growth. +14%
$5.90 Non-GAAP EPS. +103%
$15.2B TTM Free Cash Flow.
$3.9B Agentforce + Data 360 ARR.
7.0B AWUs delivered all-time.
Raising FY27 guidance to $46.1–$46.4B.
3.2B AWUs in Q2 (+97% q/q)
6x growth in MCP calls.
Customer attrition near all-time low
The Agentic Enterprise is live. Every AI agent needs somewhere to land — the data, the rules, the conversation. That place is Salesforce. Proud of the Ohana. Let’s go. 🔥
investor.salesforce.com/fina…
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Lace up and learn about #DF26 Trailblazer Bootcamp tracks and instructors with #TrailblazerTrackMeets! 👟
First up: Agentforce Service Specialist! Instructor Alok Agarwal will teach students how to build AI-powered service agents.
Ready, set... register: sforce.co/4g65SFe
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It’s time to build your Dreamforce agenda.
Whether you're streaming free on Salesforce+ or joining in person, start planning your must-see sessions and experiences.
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Get inspired. Learn proven strategies. Scale your boldest ambitions.
You'll get playbooks on digital evolution, autonomous AI, and community resilience from @jsibo, @terrycrews, @spirosx, @SFUSD_Supe, and Dr. Uri Yerushalmi.
It's all at @Dreamforce.
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Salesforce report: 95% of field service orgs use AI, but the pace of change is so rapid that they're struggling to prepare their workforces.
The biggest barrier to AI’s full value isn’t the tech, it's equipping and retaining the people who use it.
salesforce.com/news/stories/…
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Building an AI agent is easy. Getting it to work in production is the hard part.
The solution? Start simple. Scale fast.
👇 How to switch on a smart customer service agent—without risking your data–explained in under 60s.
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🔴 LIVE NOW: Switch on Agentic Success — Start with Customer Service
See how @Equinox and @WolverineWW put AI agents to work — and how you can too.
On the agenda:
↳ Real ROI in action
↳ Customer playbooks to copy
↳ Live Q&A with product experts
xitter.cf/i/broadcasts/1vJpPPRpn…
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Most AI agent pilots get stuck in a holding pattern.
Circling forever. Never landing. ✈️
@Equinox and @WolverineWW landed theirs in customer service, with real outcomes.
Register for a free session on July 22 to see how.
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🚀 New on Trailhead: *Headless 360: Use a Conversation to Build an Agent*
For the first time, you can learn to build headlessly on Trailhead through a guided, conversational experience.
No complex setup. Just hands-on learning and a badge to prove it. sforce.co/4eUGrEN
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Getting started with AI shouldn’t feel intimidating. 🌱
The AI Foundations Trail makes AI learning accessible with hands-on, beginner-friendly content designed to help anyone start building confidence in the Agentic AI era.
Start today: sforce.co/4vf3W1Q
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From the State of Service report: After they deploy AI agents, customer service organizations report that the #1 improved KPI is customer satisfaction — ahead of service rep productivity, average handle time, customer retention, and first-response time.
salesforce.com/news/stories/…
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🚨 @Dreamforce registration is OPEN. 🚨
Register now and save $1,300. You in? sforce.co/4twsZNB
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Remember that AMA we teased a few weeks ago? Well, we messed up the calendar (hey, we're only human) and had to reschedule.
But now we're back! Ask Bernard Slowey and Zachary Stauber anything.
📅 April 2
👇 Submit here: bit.ly/4tai0c1
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Welcome Agentforce CCaaS: AI, CRM, Voice, ITSM, Field Service for unified success. 🚀 #Agentforce