Connected service on every channel. Service that never sleeps. Need help? Contact @AskSalesforce for support.
San Francisco, CA
Joined May 2012
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"Seconds and minutes matter." ⏱️
With an average stop time of 15 minutes, Senske can't afford a bad route.
@salesforce Field Service handles the skills, equipment, and licensing puzzle behind 10K stops a day, so techs can spend time on work.
Learn more: sforce.co/4i4UydH
Field service turnover is up for 66% of teams. The top cause isn't pay. It's missing support and training when new tech rolls out.
The 39% beating it sees 57% higher revenue per job and 43% higher productivity.
Amplify your people. Don't replace them: sforce.co/4BgpKya
Stop sending employees to a portal to ask for help. 🛑
Paige, the Employee Service Agent, handles requests in @SlackHQ, @MicrosoftTeams, and webchat. Plain language, 24/7.
See a full demo in this on-demand webinar: sforce.co/3VOqryh
"We haven't just deployed technology, we've changed the operating model."
That's how Canada Goose leader Dennis Liut described their shift to AI-powered service.
Watch the full chat at #DF26: sforce.co/4yhihfh
What does a Scheduling Agent do with a live job request? 🤔
It pulls customer and asset context, applies your rules, and books the job. In real time.
Learn more on October 15: sforce.co/4ifETYS
Stripping it back to basics: A practical playbook for launching your AI-powered service operation fast ➡️ channels, AI agents, use cases, all covered.
Join us October 29 for Back to Basics: Customer Service Success: sforce.co/47JKnFb
Faster resolutions start with agents that learn. 🤖
Join us October 27 and see how self-learning AI Agents boost resolution rates fast. ⚡
Register today: sforce.co/4B1dBNm
Service Cloud retweeted
Today we're announcing Fin 4. A major step toward a fully agentic customer experience.
Watch Paul Adams, our Chief Product Officer, introduce Fin 4 live at Pioneer in San Francisco.
Learn more about Fin 4 at fin.ai/fin4
It's Customer Service Week! The best leaders don't just celebrate their team one week a year — they invest in them all year long.
Burnout isn't a badge of honor. 🙅
Learn more: sforce.co/3Ub2AbC
75% of business-hours calls. 100% of after-hours calls.
Florida Prepaid uses Agentforce Voice to answer families' questions around the clock, and hands sensitive calls to live reps.
Learn more: sforce.co/4ze9trn
Service Cloud retweeted
Just one day to go until Pioneer — streaming live on October 7 at 10 AM PT.
Hear how the world's leading CX leaders at @AnthropicAI, @Clay, @Salesforce, @AppFolio, @Nuuly, @GammaApp, and @teachable are transforming their customer experiences with AI. And we'll unveil the next major product announcement from Fin, the highest performing customer agent on the market.
Join us online. Register at pioneer.fin.ai
100k+ conversations. 80% of candidates choose voice. 24/7, across markets.
Adecco runs first-round screening on Agentforce Voice, built in the same platform as the rest of their recruiting workflow.
Voice AI that does the work, not just directs traffic: sforce.co/4j7gKVp
A wave of IT and HR Service innovation was unveiled at Dreamforce, including Paige, the next-gen autonomous agent, expanded HR ecosystem connectors, IT compliance tools, and much more.
Check out a full roundup of all the major news shared at #DF26: sforce.co/4dkVw2u
44% of field service organizations are losing revenue to bad scheduling. 📉
That isn't a staffing problem. It's a dispatch problem.
Senske, LG Home Comfort, and @salesforce break down autonomous scheduling in this webinar: sforce.co/4yt3Aa5
Context. Determinism. The #1 scheduling engine. Every channel.
That's Scheduling Agent for Field Service. Built to know your customers, enforce your business rules, and meet them on whatever channel they choose.
Watch the #DF26 Field Service Keynote: sforce.co/4z7jPJA
Pioneer, the summit for CX leaders operating at the frontier, is happening on Oct 7.
Hosted by @fin_ai, register to see Fin product announcements, and hear from leaders at @AnthropicAI, @Clay, @AppFolio, + more.
Visit Pioneer.fin.ai to join in-person or stream online.
Stop making customers repeat themselves after an AI handoff.
This Service Cloud rep gets the full case, order history, and AI summary before the call even starts. Dispute resolved, case closed, zero manual steps.
Watch it happen at #DF26: sforce.co/3TvSEsY
Your IT ticket and your HR request aren't different problems. They're the same disconnected system pretending to be two.
See the fix live with @salesforce leaders on October 7.
Register: sforce.co/3Tn0ntj
ALT Live webinar: "Connected Employee Experience: Bringing HR & IT Together," Oct 7, 2026, 9am PT/12pm ET. Salesforce logo with headshots of speakers Sherin Sunny, Lily Oliver, and Jane Noon.
A rising MTTR looks like a ticket problem. Usually it's a skills gap three systems away.
Watch Coworker for IT and HR Teams find it, then push the fix to the team over @SlackHQ.
Watch the full demo at #DF26: sforce.co/4yYQHnX
Mostrar Voz a Formulario, pero en español. 💡
@salesforce Field Service's Voice to Form is now available in:
🌎 English
🌍 Spanish
🌏 German
🌎 French
🌍 Japanese
🌏 Italian
Learn more in the Field Service Keynote at #DF26: sforce.co/4iLsaOr