SentiSum is an AI-native Voice of Customer (VoC) platform that unifies every customer signal into one source of truth, powered by our Kyo AI Engine.
London
Joined April 2015
- Tweets23.9K
- Following735
- Followers1.4K
- Likes584
SentiSum retweeted
We came 2nd 🥳, @SentiSum
#B2Bwebsiteawards Results are in: We made it to the top 5 😍 but did not win it this time.
Considering, we only started building the website in October, we're super proud of our team and efforts.
Congrats to all the finalists and maestro.dev for winning it.
SentiSum retweeted
Slow action, competing priorities, teams not ready to use AI effectively.
Carole & Richard Newland (former CCO at @BNPParibas) will share practical ways to build a CX culture that drives retention.
RSVP: us06web.zoom.us/webinar/regi…
#CustomerExperience #webinar
SentiSum retweeted
We’re hosting our next Retention Voices Live on 11 Dec, 11 AM GMT.
In a recent conversation with Carole Layzell (ex-Barclays, Salesforce, Medallia) one theme was clear: retention suffers not from lack of insight, but from the culture around it.
Register: us06web.zoom.us/webinar/regi…
SentiSum retweeted
I just stumbled across a great podcast our Head of Customer Care did with one of our partners @SentiSum - it gives a nice glimpse into the world of customer care here at Gousto! sentisum.com/support-insight…
SentiSum retweeted
@SentiSum analyses every source of customer data so you can drive retention, reduce complaints & foster cross-functional collaboration. Watch a demo here.
#MRX #insights #CX #textanalytics #AI #ML inspl.at/7mp
SentiSum retweeted
Tune in today's episode of Amazing Business Radio with Sharad Khandelwal of @SentiSum!
buff.ly/3fQ6saD #customerservice #customerexperience #artificialintelligence
SentiSum retweeted
Best practice for building a tagging taxonomy sentisum.com/insights-articl… A tag-tastic article by Ben over at @SentiSum! #cctr #cx #customerservice
SentiSum retweeted
Once in a while, the customer’s problem is out of our control. What do you do then? You may have heard this line from me before, but it is truer than ever in these circumstances: It may not be your fault, but it is your opportunity.
SentiSum retweeted
I believe the frontline staff want to treat customers well. The company needs to show them the way and give them all the conditions to make the magic happens like purpose, training and recognize their efforts.
SentiSum retweeted
#VoiceOfTheCustomer #VOC tools are software that gathers opinions, views, and feedback from your customers.
They can help your team easily collect, analyse & distribute your customer's voice and make more customer-centric decisions.
Explore via @SentiSum
sentisum.com/voice-of-the-cu…
SentiSum retweeted
Measure AHT. WFM uses it for forecasting, Leaders need to understand the state of the bus and trends. It should not be a measurement for the agent or necessarily shared with agents. Monitoring, training, and coaching behaviors will drive the behaviors to move the # s . #CXQOTD
SentiSum retweeted
Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer service; the RARE process; and the future of the industry bit.ly/2PwMuI7
SentiSum retweeted
Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at youtube.com/watch?v=ueDdAkJU… featuring @Benny_CJG Head of Branding and Demand @SentiSum.
SentiSum retweeted
Check out the latest MicroAdvice Podcast "The power of customer segmentation and starting small in #CX delivery" at youtube.com/watch?v=ueDdAkJU… featuring @Benny_CJG Head of Branding and Demand @SentiSum.
SentiSum retweeted
PODCAST: Fun conversation I had the pleasure of having with the folks at @sentisum about How good is your customer service; the RARE process; and the future of the industry bit.ly/2PwMuI7
SentiSum retweeted
@SentiSum taps into all points of customer contact to provide comprehensive, objective understanding of your customers, so that you can proactively reduce the causes of customer complaints. Watch a demo here.
#MRX #insights #CX #textanalytics #AI #ML inspl.at/7mp
SentiSum retweeted
Check out the latest MicroAdvice Podcast E24 featuring @SentiSum CEO Sharad Khandelwal discuss how his natural language processing (#NPL) startup is helping companies to deliver a better #CX via YouTube youtu.be/tDgHH9AENiU
SentiSum retweeted
Whitepaper: Goodbye Pandemic: A Post-COVID Checklist for Support Leaders callcentrehelper.com/resourc… @SentiSum
SentiSum retweeted
Whitepaper How to Sell the Value of Customer Service & Experience Internally callcentrehelper.com/resourc… @SentiSum
SentiSum retweeted
@SentiSum helps you to reduce complaints, drive retention & foster cross-functional collaboration by analysing every source of customer data to quickly identify pain points. Watch a demo here.
#MRX #insights #CX #textanalytics #AI #ML inspl.at/7mp