@heycxguy

I'm just a regular guy who writes about Customer Experience irregularly. Let's talk about #CX, #custexp, #custserv, #cctr, #leadership, and #strategy.

 Does it matter anymore?
cxguy.com
Joined March 2019
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51Media
Here's an example I gave recently while talking to functional leaders about how great #CX takes the individual contributions of everyone involved. A customer simply says "It takes too long to buy something on your website". This could mean... 1/n
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Closing Starts at the Beginning via @EngageColleen #sales vist.ly/48ukz
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Your Customers Are Leaving and You Don’t Even Know Why – Here’s How to Stop the Bleeding via @customerthink #CX vist.ly/48twb
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Now is the Time for Change via @EngageColleen #sales vist.ly/48ik9

Now is the Time for Change — Engage Selling

Slow buying cycles aren’t just a market problem—they’re a sales opportunity, if you approach them right.

engageselling.com
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You Can’t AI Your Culture, Nor Should You Try via @customerthink #CX vist.ly/48huu
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Top 5 Ways to Stop Striking Out on Your Sales Forecasts via @customerthink #CX vist.ly/48htk
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50% of Sales Professionals are Neurodiverse: An introduction to finding, hiring and retaining them via @customerthink #CX vist.ly/48hrt
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From Data to Dialogue: Using AI Insights to Drive Real Conversations With Teams via @customerthink #CX vist.ly/48hp6
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How Agentic AI Cuts Customer Response Times by Automating Intelligent Decisions via @customerthink #CX vist.ly/48fuu
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Increase Customer Satisfaction Scores by Letting Agentic AI Handle Routine Queries via @customerthink #CX vist.ly/48fnq
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Generative AI Use Cases in Insurance via @customerthink #CX vist.ly/48fka
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How AI Makes Human Agents Heroes via @customerthink #CX vist.ly/48fi8
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Beyond Table Stakes: Albania Is Reframing Europe’s BPO Map via @customerthink #CX vist.ly/48fgp
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Customer Experience Foundations for Entrepreneurs & Small Business Owners via @customerthink #CX vist.ly/48fe6
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European B2B CX Benchmark Report 2025-2026 via @customerthink #CX vist.ly/48fcn
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Why Your Marketing Isn’t Working: You’re Confusing Strategy with Execution via @customerthink #CX vist.ly/48fbm
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3 Steps to Achieve a Coordinated Mobile Customer Experience via @customerthink #CX vist.ly/48fav
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Securing the 5G Future with Intelligent SMS Firewalls as a Growth Driver via @customerthink #CX vist.ly/48fah
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Think you know Gen Z? Think again – Interview with Matt Powell of Great State via @customerthink #CX vist.ly/488gt
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The first generation of gen AI use cases in marketing are streaking through the Hype Cycle via @customerthink #CX vist.ly/488d3
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How Do You Teach Confidence To Your Sales Team? via @customerthink #CX vist.ly/48883
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