please send us a DM with your order details and a photo of the rug, and we can take a closer look. We can also share our setup guide to help with smoothing and alignment! 💫 2/2

We’re really sorry this was your experience, especially that you hurt your finger while setting everything up. 😔 Our 2-Piece System shouldn’t leave you wrestling with assembly or an uneven finish. We’d really like to help troubleshoot this with you. If you’re open to it, 1/2

to take a closer look and see how we can support you! 2/2

Hi Raegan, we’re truly sorry this has been your experience. 😔 This isn’t the level of support we want for you, especially while you’re already trying to coordinate with FedEx. Please send us a DM with your order number and the email address used at checkout. We’d be happy 1/2

Hi! Thanks for flagging this - we're so sorry this has been your experience. 😔 Can you DM us: 📋your order number + email We’ll take a closer peek and see how we can help from here. 💌

Thank you for your interest! Not on our delivery map… yet. 📦 Sign up at Ruggable.com so you’ll know the moment we start making trips to Colombia. 📍

longer than that, please send us a DM with your order details so we can take a closer look. 2/2

We’re so sorry for the trouble, Lauren! When multiple items are returned in one box, the first refund may process before the rest. Our team typically needs 5–7 business days to open and inspect the box, then issue any additional refunds for items inside. 👍 If it’s been 1/2

Hey! 👋 That’s definitely not the experience we want for you. If the emails are feeling like too much, you can unsubscribe anytime using the link at the bottom of our emails. If you’d like, send us a DM and we can help take care of it for you. 💛

Hi, Bellz. We just sent you a DM so we can take a closer look and help make this right.

Thanks so much for sharing this with us! We really appreciate hearing your thoughts - feedback like this helps us a lot as we look at how we're connecting with our customers.

Aww, we love to hear that!! 🥹💛 Thank you for sharing the love! If you ever want styling help for your next space, we’re just a DM away. ✨

Wow! It looks GREAT! 😍

Ahh, we LOVE to hear this!! 😍🙌 So glad your @Ruggable is looking brand new after its first wash. 🧼✨ Thanks for sharing! 💛

Hey, Madelyn! Please hop in our DMs and we'll see what we can do for you. 😊

We really appreciate you sharing this. We know the 2-piece system isn’t for everyone, and we recently launched a one-piece version that’s much easier to handle - feel free to message us if you’re interested in trying one out! 👋😊

✍️👀

exchange to make it easier for you. 👍 2/2

Hi, Viola! 👋 Sorry to hear you had trouble with our Exchange Portal. It can only process one exchange at a time, but you can start another for your second rug through the portal. If it’s still giving you trouble, DM us your order number and we’ll help set up a manual 1/2

Smaller sizes usually fit fine in a home washer, but for larger ones (like 9x12 or 10x14), a commercial machine is best. 👍 We recommend checking our Washing Machine Guide first to make sure your washer can handle it: myruggable.com/Washing-Machi…