
Retention platform powering DTC brands like @HexClad, @kitsch, & @ridgewallet. Built for Shopify Plus.
Las Vegas, US
Joined September 2021
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retention vibes are through the roof
activate new customers, retain current ones and personalize for everyone
two words: Rivo 2025
🫶 @seanfrank @couuor @ridgewallet @9operators
Rivo retweeted
your same Rivo loyalty/membership program built into TikTok Shop
inaugural loyalty launch partner with TikTok Shop
waitlist open
Rivo retweeted
Decided to give the top 3 some ad space. So even if you don't win, you can get some good impressions out of it.
Lets do this @runneth @rezakhadjavi @stuartchaney @itsaliciagan
Rivo retweeted
Latest update: you can now connect @RivoCommerce to Commslayer, AI agent is able to do line item refunds and more
commslayer.com/changelog/riv…
Rivo retweeted
Just crossed $8M ARR at Rivo, 100% bootstrapped, solo founder, and profitable. Here's the numbers:
CONTEXT:
We're a retention platform for Shopify Plus working with brands like Comfrt, Ridge, Dr Squatch, True Classic, Chubbies, Thrive Causemetics, Princess Polly, Kitsch, Fenty Beauty, Portland Leather, Tuckernuck, and over 11,000 more.
NUMBERS:
↳ MRR: $667K
↳ Active Subscribers: 2,035
↳ Net MRR Churn down 51% in the last 12 months
LESSONS LEARNED:
- A lot of problems can be solved by simply improving the product
- Solely focusing on your ICP will build a better business.
- It is very hard to scale exceptional high touch support as your customer base grows at a fast pace. We now have an amazing team in place, with tuned processes, and are treating support as an extension of the product itself. (thank you to everyone for their patience as we worked through this growth, many more improvements on the way)
LFG :)
Rivo retweeted
We're about to cross $8M ARR at Rivo, 100% bootstrapped. To celebrate - here's 115 meaningful product updates for Rivo Editions Fall 2026.
Rivo AI:
Access Rivo AI across the Rivo App, Shopify Sidekick, Rivo MCP and the rivo-cli. Ask questions about your Rivo programs in plain English and get answers grounded in your real data.
Rivo Accounts Full Loyalty Experience:
Every Rivo loyalty touchpoint, now inside of Rivo Accounts. Redeem Rewards, Free product and access your entire loyalty portal from Rivo accounts.
Enterprise Reporting:
New Reports Section, Report Filtering, Benchmarking and new analytics like Cumulative outstanding balances, liability waterfall, upcoming expirations, membership attach rate.
Discount Functions
Customizable Free product redemption, Multi variant Gift with purchase and full price discounting in our rebuilt discount functions setup.
Loyalty <> Subscriptions
First class integration support across all major subscription platform is now live across Stay AI, Ordergroove, Skio, and Recharge.
- Auto apply discounts to upcoming subscriptions
- Give customers the ability to apply loyalty redemptions directly to the cart or apply to an upcoming subscription
- Auto apply redeemed free product to upcoming subscriptions
- New Subscription earning rules
POS:
Store Credit at POS, Auto-enroll POS customers after purchase, points to store credit options.
Also:
Earn points/credits by sharing your IG/TikTok handle
Convert Points to Native Shopify Credit at checkout
Wallet Pass Push Notifications based on Location
Bulk operations for faster processing
Discount Combinations by Program
Audit Logs for In-app actions
More Checkout Extensions
Birthday Rewards
and lots more….
Rolling out today.
Rivo retweeted
Me and Tony Hawk want to give you a Lamborghini:
Every year, ridge does a sweepstakes.
You have watched them evolve from tiny little campaigns, to gold plated cyber trucks, to the "Mcdonalds Monopoly of Ecom"
This years was the most intense, most difficult, highest lift one yet.
I wanted to raise the stakes.
Here is what we changed and why:
1- International parity:
We run 5 different shopify stores in core markets-
US, CA, UK, AU, and EU
Last year was the first time we brought sweeps abroad; we added canada and the UK. One of the winners was actually in the UK
This year, we wanted to take it everywhere.
AU is added. And while we couldnt add the full EU, we added 5 new countries.
This was an intense legal lift, costing us 50k+ in localization and registration costs.
2- Web upgrades.
To add the new countries in the EU, we had to totally change our website.
We worked with VANN for a full site rebuild.
We changed the way the eu market redirects work, to have individual country experiences,
And now, all 5+ shopify stores are sharing the main ridge domain, redirecting on subdomains
3- Celebrity in sweeps.
We wanted to bring in a face of sweeps.
We talked to all the big agencies.
And we landed on tony hawk because-
perfect personality for our demo.
Already a ridge customer.
Globally recognized.
We could have picked an actor, comedian, or NFL star.
but will they be as known in Germany or Australia?
4- Roll out across tik tok shop
Tik tok has been a huge channel for us this year.
And we were able to work directly with them to change the rules to allow sweepstakes and giveaways.
great partner and a great channel right now.
5- Products integrated with the campaign.
We have a ton of exclusive colors and products just for this campaign.
We are giving away Ridge wallet-shaped air fresheners with every purchase.
---
We have given away close to a million dollars with these so far. 7+ winners.
But this year is just so next level.
New products, new channels in tik tok shop, new markets in the EU and AU, and a new celebrity repping it
was the most work we have ever done.
Rivo retweeted
I've been in the Shopify ecosystem over 10 years.
We helped launched Comfrt's VIP membership program last week.
By far the most insane thing I've seen for a first day launch.
Have never seen this much brand affinity before..
Rivo retweeted
our returning customer revenue was up 70% in may
if you know me, you know I have one kryptonite:
I can not get people to buy a second wallet
I have acquired over 10,000,000 wallet purchasers.
more americans own a ridge wallet than live in los angeles county
there are more ridge wallet owners than people in sweden
but I gotta BEG for them to buy another
so much so, people meme us sending emails
"bro I do not need two wallets- stop emailing me"
But that has been changing.
1- through new products.
now people can by stuff that isnt wallets
2- through new wallets.
we have limited collabs and colors
and 3- through new and exciting win backs
rivo is one of the vendors driving those winbacks
email is good. sms is better. but sometimes you gotta think outside of the box
rivi lit the box on fire
Limited time Store Credit Drop now live on @ridgewallet powered by Rivo.
We:
- Drop store credit into an entire Shopify Segment
- Expire the credit after X amount of time
In Ridge's case - existing customers get $20 in store credit to spend before June 12th.
Rivo retweeted
Limited time Store Credit Drop now live on @ridgewallet powered by Rivo.
We:
- Drop store credit into an entire Shopify Segment
- Expire the credit after X amount of time
In Ridge's case - existing customers get $20 in store credit to spend before June 12th.
Rivo retweeted
Favourite softwares I use in my Million Dollar retention agency:
@klaviyo: (email + SMS marketing engine)
@getklar: (data analytics)
@Shopify: (your entire ecommerce operating system)
@LoopEngine: (subscription program management)
@RivoCommerce: (loyalty + referrals that actually convert)
@aftersell: (post-purchase upsells = instant AOV boost)
@chatarmin: (WhatsApp marketing + retention flows)
Bookmark this ASAP and you're welcome.
Rivo retweeted
One of my favorite partners in DTC — they move quick, lean in, and truly care about the partnership. Highly recommend Rivo.
@stuartchaney congratulations on the innovation.
#NotSponsored 😉
Rivo retweeted
Stuart is the saas version of a drop ship demon (this is a complement)
Rivo retweeted
In the last 12 months, product velocity at Rivo has skyrocketed since moving engineering to a 100% agentic AI workflow.
To celebrate, here's 100+ meaningful product updates from the past 90 days.
Rivo Editions Spring 2026 Highlights:
Rivo retweeted
368 days later.. after spending 10-12 hrs per week dedicated to the task - we've finally hit 100% agentic coding coverage at Rivo.
this is simply measured by the fact that there hasn't been a single line of code manually written in over 3 weeks.
Since the start of the year, we've hit new PR records, seen a 70%+ reduction in reported bugs and grown revenue steadily.
My top takeaways:
- Make your workflows LLM agnostic so you can take them to any provider at any time.
- The quality and stability of the models are more important to the end result than we'd like to think.
- Context engineering > process engineering. Give it read access to every single tool and employee would have.
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PS .Something big on the way this week..
Within the next 60 days, 95% of code written at Rivo will be generated by AI.
Not AI-slop - legitimately better code than the average engineer can produce, at 50x the speed - 24/7
The job of an engineer is WILDLY different to how it looked even 6 months ago. At least at our startup, and the results we are seeing.
The rate of change is mind-boggling.




















