VP of Ops @fuego_hq

Canada
Joined May 2011
James Dohm retweeted
Your day, powered by @fuego_hq
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Migrating off TapCart to @fuego_hq and they’re making everything so easy Set up the app for us, speed running setup time Solid team. Also loved hearing how much they were inspired by @replohq to build their app Hearing that they’ve watched my videos fires me up to make more
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Friendship is great but unfortunately someone has to be head of operations
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James Dohm retweeted
Rivo <> Chubbies
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In the last 12 months, product velocity at Rivo has skyrocketed since moving engineering to a 100% agentic AI workflow. To celebrate, here's 100+ meaningful product updates from the past 90 days. Rivo Editions Spring 2026 Highlights:
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▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓░ 99.9%
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Think about it.
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James Dohm retweeted
Stuart has set the benchmark in the Shopify app space of AI driving code velocity. Feeling ashamed Recharge being only at 55% of code is AI generated lots to learn and improve.
I've 11xd my PRs merged to production in the last year as CEO & Head of Engineering. AI now writes 95% of all code at Rivo. Surprising takeaway is that reported bugs are down over 70% with the now automated testing and QA agents that run over these PRS.
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97.5% of all work + relationship problems can be solved by … 1️⃣ Who 2️⃣ Does what 3️⃣ By when And then create a checklist to detail what “does what” actually means. Clear expectations are magical 😍
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James Dohm retweeted
Rivo ended the year just under $6M ARR (over 100% YoY growth). Here are my top 4 learnings as we scale our bootstrapped startup. I'm afraid to report that most of the generic/boring business advice is usually the answer, if you can do it well and more importantly, consistently. TL;DR - Hire really good people - Build a product people care about - Ship product as fast as possible. - Attempt to support these customers at a maniacal level. 1. Hiring We were able to hire some of the best talent in the industry last year. We'll always look for people to grow into roles but hiring people who have completed our goals before, and are replicating their success here is invaluable. 2. Speed For me, speed is by far the most important factor in business. Across everything. Your business will eventually be disrupted by someone moving consistently faster than you, compounded over the course of many years. Don't let this happen. Shopify are a great example of a company who don't slow down and open the door for anyone else. 3. Never be too lean in support/success We grew really fast in Q2 and didn't have enough headcount to meet demand on the success side. We got spread thin and had a bumpy couple of months. We completely restructured the org, hired an amazing, true head of success and doubled our team. Your brand/reputation is determined by how well people are treated pre and post onboarding. Major focus for us this year. 4. Keep going This shit is hard. Our market had a rocky year. At least once a month I want to quit (for the last 10 years). Every CEO/Founder I know is in the same boat, just keep hammering on if you really believe in what you are building. 2026: Next stop $10M ARR and beyond.
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Rivo Fall Editions is now live. 28 meaningful updates across the platform But best of all... WALLET PASSES ARE NOW 100% FREE Let's dig in..
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lol - major progress at Rivo today. We have earned a compare page powered by ad spend from a large legacy competitor. All love of course, pretty neat that our tiny bootstrapped startup is causing this much disruption to a company that’s raised over $500M : -) What a time to be relentlessly shipping software as a bootstrapped startup..
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James Dohm retweeted
Too many entrepreneurs are too focused on scaling profits and not enough on scaling value. The irony is that scaling value is how you get truly wealthy in a sustainable and predictable way.
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This is the plan to scale past $25M ARR at Rivo, fully bootstrapped. 1. Ship quality product 10x faster than our competition by using agentic workflows. (Emphasis on quality) 2. Charge fair prices and attempt to provide exceptional support. 3. Hire the best people from the industry. 4. Go as big and as fast as we possibly can. Currently re-investing every penny to make this happen. Joining the lads to chat soon..
. @stuartchaney you wanna come on the not quite operators knock off called @saasoperators and explain how you plan to get to over 50, and beyond? Your approach is sound and potentially useful to share?
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we had the good fortune of finding a one-pager being used against us by a legacy competitor. some were actually decent feature suggestions tbh, while one was: 4. Maturity: Experience is valuable, because it means we have a diverse network within the eCommerce space, investments from Shopify, exposure to thousands and thousands of brands (so we know what works, and what doesnʼt). 😂😂 all of this to say: Not only have we built all of the useful suggestions on the deck - we've added another 30+ new updates we are dropping in upcoming our Rivo SUMMER EDITIONS 2025. never had this much fun in my life building a business before :-) Notes: I love competition in business, i have zero ill will towards anyone, I play business like a game I am obsessed with, and the open market ultimately decides who wins. No shade here.
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Store Credit at Rivo - now powered by @Shopify Store Credit. No workarounds or hacks needed.
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insane opportunity to join a cracked engineering team
Hiring our last ever engineer right now at Rivo. We are ALL-IN on scaling past $10M ARR via automated agentic coding. - Currently at $4.4M ARR (+143% YoY Growth) - Have got here with 3 engineers (including me) - Ruthlessly shipping product based on new workflows If you've been around the Shopify app ecosystem for a while using Ruby on Rails at scale - shoot me an email if this sounds interesting :)
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Marketing Operators E066: DTC Marketers - Where Are You Wasting Your Time? @couuor @codyplof @connorrolain Watch the full episode here 👇
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Q2 results at Rivo: - ARR: $4.18M - Growth: +24.65% - Active Subscriptions: 1,777 Good stuff: - Record pipeline already in place for next Q - We hired some of the best people in the industry - AI has completely changed our engineering workflows Not so good stuff: Had our first ever consolidation casualty. Brand was happy but churned to consolidate the same product with another vendor they use for multiple products already. Whether you agree with consolidation or not - we will see this more across ecom SaaS in the very near future, and especially in this economic climate. ------ THANK YOU FOR YOUR ATTENTION TO THIS MATTER
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making retention moves @RivoCommerce 👀
WALLET PASSES ARE NOW LIVE on Rivo Starting today: - Unlock another messaging channel - One tap for customers to receive push notifications - Another customer account touchpoint Send a push notification when: - Customer's points expire in 24 hours - Sweepstakes bonus period about to begin - Customer slipping into a possible churn cohort Takes 5 mins to add to your account. Available as an add-on for all brands using our accounts product. HMU if you have any q's
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