Quality Assessment for Customer Support teams. Need to outsource your #WordPress plugin support? We got you covered!
Joined March 2022
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Quality In Support retweeted
Name a company/brand that you've remained loyal with for more than 2 years. What is it about them that's kept you as their customer?
Quality In Support retweeted
New episode! Get better at WordPress product support w/ @motherofcode
mattreport.com/get-better-at…
✨ Starting a support agency
✨ Supporting your free plugin
✨ Donating for WordCamp attendees
Thanks to sponsor @freemius for supporting the show!
Quality In Support retweeted
Credit @nathanwpyle for the chuckle. I can relate a bit too much with this 🥲
ALT A comic displaying two humans. One says: “When someone has a problem, they usually don’t want to hear a solution, they just need you to LISTEN and EMPATHISE.” Person 2: “We made a huge mistake hiring you as tech support.” Person 1: “Wow that must be so frustrating”
Quality In Support retweeted
After a very long hiatus, the Open Sourcery podcast is back, with a new episode and an amazing guest. @motherofcode is an open sourcerer and WordPress Support Therapist, and it was my pleasure to interview her on the podcast.
jonathanbossenger.com/podcas…
Quality In Support retweeted
OH HEY you know that product I’ve been tweeting about, with all the predefs specifically made for #WordPress plugin/theme devs? Yeah, that’s no longer pre-order, it’s LIVE wooo! qualityinsupport.com/product…
I’m leaving the discount on for another day, just because. #custserv
Quality In Support retweeted
A key to #TechSupport management is to make the internal group communication channel a safe place for "dumb questions."
If technicians think they are supposed to already know everything, you're unintentionally fighting them in their own brain.
Quality In Support retweeted
The math adds up:
1. More #customerservice teams track metrics such as #CSAT and #IQS
2. Metrics associated with #supportquality are increasing.
Get more quality numbers here 👉 buff.ly/3x5Hiyb
Quality In Support retweeted
🔔 FRESH OUT: Customer Service Benchmark Report 2022
@intercom, @aircall, @supportdriven and we took last years #customerservice meow-trics and turned them into trends.
How do you compare against others?
🤘 Download the report and see yourself: buff.ly/3x5Hiyb
Quality In Support retweeted
Support peeps! How do you handle a customer that opens the same ticket 3 times in the span of 12 hours without sounding harsh?
Quality In Support retweeted
Submissions for the first ever "Glam That Plugin" series are open now!
Better yet, the smart and saavy @lesley_pizza will be co-hosting as well!
If you want a free marketing audit of your free/mium WP plugin, fill out the form and watch your inbox!
mattcromwell.com/glam-that-p…
I'm considering doing a regular series where I take random free plugins from the Directory and do a walkthrough of how I'd market it or approach monetizing it.
I'm taking suggestions for the series name. And also would love to hear if you think it's a TERRIBLE idea or not.
30%Extreme Plugin Makeover
38%Pimp my Plugin 🤣
16%Market my Plugin!
16%The Weekly Freemium Audit
152 votes • Final results Quality In Support retweeted
Ah yes, the irate "every reply is taking 10 hours after that amazingly fast first one that got me 90% of the way to a full customization request that's outside of scope, and I'm going to blow up your inbox because you're answering too slow" type of human.
Happy Monday!
Quality In Support retweeted
According to the Zendesk Customer Experience Trends Report of 2021, 61% of customers will switch to a competitor after just one bad support experience.
It's clear: The #customerservice #softskills of your team are vital to the health and growth of your organization.
Quality In Support retweeted
You can have a job and run multiple profitable side projects with kids and +8 hours sleep.
Quality In Support retweeted
Do you know someone doing awesome work in the #WordPress community that might also benefit from sponsorship? Reply or DM me, I'd love to know. :)
Quality In Support retweeted
Good morning. I have a couple of tips for you #WordPress devs looking to up your user relationship game. I know you dislike doing support, but hear me out. 🧵
Quality In Support retweeted
Oh hey, Quality In Support now has its own Twitter account: @qualityincs - will be tweeting support advice through there and keep my own account a bit more personal ☺️