Ex-journalist now operating in PR, Communications & Media Relations for Sabio Group. All views my own. joe.obrien@sabiogroup.co.uk
Scotland, United Kingdom
Joined July 2016
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Joe O'Brien retweeted
Ellis AI Raises $10 Million to Automate Private Credit Operations bit.ly/4wyM3Mq
In Manchester this weekend for something a little different...
Getting stuck in at #DamnationFestival supporting my good mate Gav and the team over the two days! They've built an absolute behemoth of a music festival!!
Some pix from yesterday! – at Urmston, England
Joe O'Brien retweeted
NEW #WorldRecord! 🌊
Charlotte Harris & Jessica Oliver are now the fastest pair to row the mid-Pacific Ocean! 🏆
- 37 days at sea
- Battled storms & near collisions
- Raising £35k+ for Shelter
Congrats to these amazing women! 💪 Support them here: givestar.io/gs/0C93EVW
Joe O'Brien retweeted
We were delighted to host Gabriela Gibbs, our recent AI Project Intern and a 3rd Year Neuroscience student at Georgia Institute of Technology in the US during the summer.
Read Gabriela's journey at Sabio: sabiogroup.com/blog/neurosci…
#Internship #FutureOfCX #CustomerExperience #AI
Joe O'Brien retweeted
Exciting insights from Joe Quinlivan, Head of Customer Care at @goustocooking. Discover how Gousto uses #AI to optimise agent performance, create unique offerings, and remove friction from the #customerjourney.
📽 Watch now: youtu.be/zsAz_3JXQVg
#Disrupt2024 #Dare2Do
Joe O'Brien retweeted
Excited to share how Sabio & Genesys helped modernise Falck’s IT infrastructure! Seamless migration to #GenesysCloud ensured operational integrity and future growth.
👉Discover more in our latest case study! go.sabiogroup.com/case-study…
#CloudTransformation #CX
Joe O'Brien retweeted
.@espgrp partners with Sabio Group to transform #customerexperience using #GenesysCloud #CX.👏
Highlights:
3 major contracts won & supported
5% reduction in call abandonment
20% decrease in wait times
Read more: sabiogroup.com/news/esp-grou…
Joe O'Brien retweeted
Our #WorkforceManagement Community Day in Glasgow yesterday was a success! Thanks to our #WFM specialists for sharing insights on tackling common challenges and exploring innovative solutions.
📔 Maximise your WFM performance: go.sabiogroup.com/ebook-maxi…
#SabioCommunityDay
Joe O'Brien retweeted
Congratulations to our #WFM team, who’ve been officially accredited as 'Professional Members' of @ForumOnline! 🏆
Scott, Jim, and Paul have earned their certification for their specialised expertise in #WorkforceManagement and Engagement. Congrats to the trio! 👏
A great piece from my colleague Sheila in Spain. @sabiogroup's #Disrupt Madrid took place recently and this session around #GenerativeAI was a really thought provoking one with participation from some great brands such as @PluxeeES @VodafoneGroup Adamo and @AXA...
#GenerativeAI is redefining not only how brands interact with customers, but also how they optimise their resources to deliver more personalised services.
At #Disrupt2024 in Madrid, industry leaders explored the transformative power of Generative AI. sabiogroup.com/blog/how-gene…
Really looking forward to this. Interested? Just get in touch...
Join us for our next Community Day focused on #WFM on June 12th at our Glasgow office!
Are you a specialist in planning, insight, or transformation? This event is just for you!
Find out more and register here: go.sabiogroup.com/wfm-commun…
#SabioCommunityDay #CXCommunity #CX
Joe O'Brien retweeted
#Technology News!
How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency
Click here to read more -> bit.ly/3KlSfRx
-> @sabiogroup @PRJoeOB
-> #GenerativeAI #CustomerService #CustomerExperience #Event #London
Joe O'Brien retweeted
#Technology News!
How Generative AI is changing customer service: Challenges and opportunities in employment and efficiency
Click here to read more -> bit.ly/3KlSfRx
-> @sabiogroup @PRJoeOB
-> #GenerativeAI #CustomerService #CustomerExperience #Event #London
In #Riyadh for a few days for the #5v5 @MatchroomBoxing Vs @Queensberry. Really great city, really friendly people and really great food. Great trip! Thank you to @ExecutivesHotel for their hospitality
Excited to announce the launch of our new e-book this week - this time focused on Workforce Management #WFM
Enhance your #WorkforceManagement (#WFM) with our latest eBook! 💡
Discover how to optimise planning, avoid pitfalls, and leverage Sabio's expertise.
Download the eBook for insights and strategies! go.sabiogroup.com/ebook-maxi… #ContactCentre
Great new blog from my colleague here at @sabiogroup on how you can benefit from Salesforce beyond marketing and sales...
Is your #Salesforce #CRM stuck in routine marketing and sales admin?
Eduardo Rotenberg, CRM Specialist at Sabio's Salesforce Practice, shares how to unlock its full potential and transform your #customerexperience.
Read his full blog here: sabiogroup.com/blog/your-sal…
It's been a great few weeks at @sabiogroup with two @Verint awards and now named @Avaya 's 'Enterprise Cloud Partner of the Year - International' #AwardWinners #CXExpertise
We’ve been named @Avaya's 'Enterprise Cloud Partner of the Year – International' at #AvayaEngage! 🏆🙌
This award recognises our expertise in Avaya technologies and success in supporting organisations transitioning to Avaya Experience Platform. #AXP
sabiogroup.com/news/sabio-gr…
Joe O'Brien retweeted
Good morning and welcome to Day 1 of #AvayaENGAGE. What a way to kick off the event! It's going to be an exciting couple of days. #ExperiencesThatMatter
