Abhinav Prakash

Came to Pondicherry to clear my head, and somehow an @Airbnb mess has consumed all my energy. We booked a beautiful sea-view property through bnb. The pictures and videos looked great. But when we arrived, it was a completely different story. The place was dirty, mirrors were covered in spots, nothing was properly cleaned, and there was barely any space to move around. It felt nothing like what was advertised. We immediately called the host and explained the situation. He told us we could check out within 5 minutes and receive a full refund. We literally checked out the next minute. Since then, we've been going back and forth with @AirbnbHelp . We recorded the conversation with the host and shared all the evidence, but we're still waiting for a clear confirmation on our refund. Meanwhile, we were left roaming the streets of Pondicherry late at night, trying to find another place to stay. We eventually booked another Airbnb, i think that also costs more. @Airbnb says they're looking into it. But what exactly is there to investigate when we have the conversation, the evidence and the host's own confirmation? We don't expect this kind of experience from a platform like @Airbnb. A trip we planned to unwind has turned into a complete headache. Has anyone else faced something similar with @Airbnb? @AirbnbHelp @Airbnb_in @Airbnb @bchesky @amanpreet_bajaj