The largest organization in the NorthEast exclusively dedicated to the education and relationship building of contact center & customer service professionals.

Boston, MA
Joined May 2010
Held at beautiful @GilletteStadium in Foxborough Massachusetts, home of the New England @Patriots ! A private tour of the Patriot football team’s facilities is included for all attendees! Learn from the experts on how you can improve your contact center experience. @NECCF
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Explore the exhibitor showcase, attend presentations, network with your colleagues in the industry, and win one of the many great raffle prizes while enjoying a cocktail at our closing reception! conta.cc/3FPo2Y0 @NECCF @Sell_Integrity @Talkdesk @Zendesk #CX #Customer
NECCF’s Annual Conference & Expo brings together the largest group of contact center professionals and industry experts in New England, and Radio Roundtable is participating as a sponsor! @NECCF conta.cc/3OhCzj9
NECCF retweeted
Free webinar! Register today! Featuring @PremiereRespons bit.ly/NECCFRR7 Hear how two companies overcame & thrived in what became the new normal, and how they're planning for what's next! #webinar #radioroundtable #customerservice #customercare
NECCF retweeted
‼️COMPLIMENTARY WEBINAR LINK:👇 attendee.gotowebinar.com/rec…
“As long as you are willing, we can help you with the skilling” - #growth takeaway from @NECCF
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NECCF retweeted
At our Spring Forum on March 10th we will be hosting a Panel Discussion on Quality Initiatives and Tactics with QA Managers & specialists! What questions should we pose? What do you want to hear about? Use the link below to tell us! forms.gle/JhtNUWV1NVspcukZ7
NECCF retweeted
Our team enjoyed two fantastic seminars talking about WFM and hiring tips in such a busy #callcenter environment at this years @NECCF Winter Forum. The afternoon session should be just as awesome!
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Tips and tactics to give your #Content & #SocialMedia results a boost. ow.ly/x9Uth #SMM #SMXchat #CMchat #SmallBiz
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What does the digitization of the economy mean for #contactcenters? Check out this week's blog to find out! bit.ly/TCAgLI
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Excited to be at the sold out @NECCF Spring Forum today! #neccf #cctr
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My post on the @neccf event today in Foxboro - bit.ly/16GR7BB 
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Recent Stat: Marketing departments are becoming less responsible for #social #custserv year over year. #socialcctr You must train them!
RT @mpace101: Join @Intradiem & I for 5 Step to Building a Social Customer Service Team ow.ly/josur on Thurs 2pm ET #custserv
Are you playing Buzzword Bingo around your office? Then #socialbiz has probably come up. @mpace101 ow.ly/jf8J2 #callcenter
Awesome effort by @BufferApp: "Measuring Customer Happiness at Buffer" (Avg response time: 8 mins) bit.ly/U7cwfp #CustServ @mpace101
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How to Develop Rockstars in the Call Center via @mpace101 - ow.ly/e0R2S #callcenter #cctr #custexp #custserv