NECCF is seeking speakers, panelists, moderators, and workshop leaders who can share hands-on operational experience from today's contact center and customer experience environments.
👉 Click the link to learn more and express your interest in speaking: neccf.org/be-a-speaker/
Never exhibited at an NECCF event before?
This is the perfect year to join us.
The 2026 NECCF Annual Conference & Expo marks our 25th anniversary and brings together a highly engaged audience of contact center and customer experience professionals from throughout New England.
Your Experience Can Inspire Others
What is one lesson you've learned managing a contact center team that others could benefit from?
👉 Apply to speak: neccf.org/be-a-speaker/
#ContactCenterManagement #CXCommunity #LeadershipDevelopment #CustomerService #NECCF
The most valuable conversations at the NECCF Expo often happen between sessions.
As a sponsor or exhibitor, you'll have dedicated opportunities to connect with attendees throughout the day, demonstrate your solutions, answer questions, and build lasting relationships.
Many of our sponsors return year after year.
Why?
Because the NECCF Expo isn't just another trade show. It's a community of contact center professionals who come together to learn, share ideas, and build meaningful industry relationships.
🏈 Final clue before the big reveal!
Our 2026 keynote speaker once received a football from Joe Montana and rubbed it for good luck before every game.
Think you've solved the mystery? Drop your final guess below because the official keynote announcement is coming in August!
Looking for a unique way to connect with contact center and customer experience leaders across New England?
NECCF is looking for contact center leaders, managers, supervisors, trainers, WFM professionals, quality leaders, and CX practitioners to share real-world experiences with our New England community.
👉 Learn more and submit your interest today: neccf.org/be-a-speaker/
👀 We’re dropping our first clue!
Our 2026 NECCF Expo keynote speaker once played for one of New England’s professional sports teams.
Think you know who it is?
What’s your biggest contact center challenge right now?
A. Staffing & retention
B. Training & onboarding
C. Technology / systems
D. Customer expectations
E. Something else
Drop your answer below 👇
📬 Sign up for our weekly newsletter and gain exclusive access to resources that will help you tackle challenges and elevate your CX strategies.
Join us today: neccf.org/neccf-news
#ContactCenterManagement #CXExcellence #WorkforceManagement #NECCFCommunity
Traditional forecasting assumes the past predicts the future.
Watch the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe).
The replay is now available: youtu.be/tpxYxzjmqkY
How is AI changing quality assurance in the contact center?
A practical conversation on what teams are actually seeing inside operations today.
📅 Wednesday, May 6, 2026
📍 The Connors Center, Dover, MA
Register here:
pci.jotform.com/form/2602846…
March 31
12:00–1:00 PM EST
Hosted by NECCF and ExSynt Solutions.
Register Now: neccf.org/virtual-events/
These were some of the topics discussed in our latest NECCF Virtual Workshop on AI powered forecasting. If you missed it, the session featuring Marcel Barrera (ServiceMob) and Dave Teixeira (Bridgepointe) is now available to watch online: youtu.be/tpxYxzjmqkY
AI is reshaping how contact centers operate, and the pace of change is only accelerating.
Join NECCF on Wednesday, May 6, 2026 at The Connors Center in Dover, MA for a full day of real conversations and practical insights.
Register now: pci.jotform.com/form/2602846…
