Hi varun! We are eager to help you get your premium smart glasses working perfectly again. To ensure you receive the most precise specialized assistance for this hardware symptom, please head right over to the official Meta Store Support site. Our dedicated team is fully equipped to review your device options and guide you forward!

Hi Steve! The wait won't be long at all! As announced at Meta Connect 2026, the Muse AI personal agent is officially rolling out to our AI glasses pretty soon. It’s going to bring a ton of amazing features with it, so definitely stay tuned!

Hi there Arlecchino, We know it's never ideal to be left waiting on a replacement and we would love to look into this for you to ensure you have all the facts on what's happening with your replacement. We would just need to gather some key pieces of information around the replacement from you first though and so please get right in touch with us over DM through the link below! We hope to hear from you soon!

Hi and thanks for reaching out. If your Ray-Ban Meta glasses are not charging, please go to our website and search for 'How to fix charging problems with AI glasses' for the troubleshooting steps to resolve this. If the issue continues, you can either send us a PM here or contact our support team via our website.

Hey @varunreva! We want you to experience nothing but pure excitement and seamless performance with your Ray-Ban Meta Gen 1 glasses! A blinking white light typically means your smart eyewear is ready to complete a fresh initialization or needs a quick power cycle. To get things running smoothly right away, please make sure your charging case is fully powered, place the glasses firmly inside, and perform a factory reset by holding down the capture button on the frame until the LED indicator changes status. For full step by step assistance and verified recovery tips, please check out the official support page at Meta Support. We are completely ready to help optimize your hardware setup! We see the future through your Vision!!! bit.ly/4saw6uN

We understand your position regarding the full reimbursement for your purchases. Since you have an open case, the fastest way to get this re-evaluated is to reply directly to your active email thread so we can take another look.

Thank you so much for this incredibly detailed and thorough breakdown of your first week with the Ray-Ban Meta Glasses! We are absolutely thrilled to hear that the classic Wayfarer design makes you feel great wearing them and that our partnership with Ray-Ban hit the mark for style. However, we hear you loud and clear on the technical limitations you experienced. Your feedback regarding the need for deeper object recognition, consistent AI output, outside API integrations, and better memory sync is incredibly valuable. We know that turning visual inputs into real, actionable steps like booking a reservation or identifying specific sneaker colorways is the next boundary for wearable AI. While the current generation focuses on seamless hands-free capture and audio, insights from users like you directly shape our future software updates and developer ecosystem planning. Thank you for pushing the boundaries with us, and we can't wait to show you what we build next!

Hey there! We hear you loud and clear. To ensure your request regarding the $165 in missing purchases is reviewed accurately, please reply to your existing open email thread. This allows us to keep all your details in one place and find the best possible solution for you.

We understand your extreme frustration regarding your deleted account and purchases. We want to review this immediately to see how we can properly restore your library or provide a fairer resolution.

Hello Steven! We hear your frustration regarding your account and missing games, and we understand how upsetting this situation is. Following the platform merge, Oculus accounts that were not migrated within the designated timeframe were permanently deleted and unfortunately cannot be retrieved or refunded. To help you get started again, please send us a direct message so we can verify your details and add $50 Quest Cash to your new Meta Account as a gesture of goodwill! We want to make this right and hope to help you build your new library.

Hi Merin! We are entirely focused on getting this resolved for you and completely appreciate your patience as we team up to help. Data security and recovery are incredibly important to us! To ensure everything moves forward smoothly, we are actively aligning with the Ray-Ban team to review the specifics of your case. Please reach us through direct message to our official support channels shortly so we can guide you to a solution together. Thank you for keeping us connected, and we are ready to assist!

Hi there! We completely understand how vital those memories are, and we want to help point you down the right path. To clarify, Meta does not offer an out of warranty hardware program or process physical frame service requests for this product line. Because these smart glasses are designed and manufactured directly as a hardware collaboration, all physical claims, structural repairs, and post warranty evaluation must go through the brand's dedicated consumer intake channels. Since the frame came apart under standard use, the final call regarding post warranty assistance rests entirely with their service teams. We highly recommend heading over to the official Ray-Ban Warranty Portal or checking the brand's main Contact Us page to submit your hardware details. Make absolutely sure to alert their technicians about the trapped files on the internal storage chip so they can review media recovery options before handling the physical frame!

Hello Hribal! It is completely understandable to feel frustrated over this unexpected delivery delay and the confusion about the origin location. While standard items normally ship in two business days, custom frame configurations or prescription orders require manufacturing at specialized overseas facilities before handing off to local couriers.

Hello Jasmine. It is incredibly frustrating to deal with a wrongful ban. Please note that Meta Store Support only provides service for Meta hardware products. To address account suspensions, please visit the Facebook Help Center or Instagram Help Center directly to submit your appeals and request a review to remove the ban.

Hi Jasmine! We are absolutely ready to leap into action and help you resolve this urgent request as quickly as possible. Let's get everything sorted out so you can get back to enjoying your Meta setup. To ensure you receive secure, specialized assistance right away, please connect with us directly at the official Meta Help Center.

Hello Anmoll! That sounds like an incredible idea! Connecting your smart glasses to your Muse to trigger tasks hands free would definitely take multitasking to a whole new level. For the exact steps to pair and link your accounts, please check the Meta AI Glasses Help Page. We love your innovation!

Hi Nikolay! We're just as excited as you are to see the positive momentum around experimental SteamVR support on Quest. Bringing more seamless flexibility to the VR community is a huge focus, and it's awesome to hear how highly anticipated this feature is. Thanks for sharing your excitement with us!

Hi Cheechy! We're sorry to hear that controller connectivity issues on your Quest 3 are keeping you out of VR and forcing you into 2D streaming. We know how frustrating it is to have your setup disrupted. Please try unpairing and re-pairing the controllers via the Meta Horizon app, or clearing the Bluetooth cache. If the issue is not resolved, please reach out to Meta Store Support so we can look closer into this for you!

Hi Hemanth, we hear you and want to get this sorted out. We're truly sorry for the delay. We are actively working on this and will update you via email the moment we have a concrete answer. Thanks for your patience!

Hi HEMANTH! We entirely hear your urgency to get back to your smart glasses adventures. Our specialized warehouse tracking team is fully on it and pushing for your shipping resolution. To receive your immediate order status, please head over to the official Meta Support platform right now so a live agent can pull your courier update!