@M4_Comm

We help US and UK organizations become customer-centric and create great customer experiences by helping them think different about #Marketing and #CX.

 Silicon Valley/UK
m4comm.com
Joined August 2012
  • Tweets779
  • Following137
  • Followers230
183Media
Perfect recipe > Digital transformation: 3 ways to better understand your customers red.ht/2YeStBT via @4enterprisers by @smalhotra #CX #DigitalTransformation #CustomerEngagement

Digital transformation: 3 ways to better understand your customers

The most successful digital transformations are driven by customers, not technology. These 3 strategies help you identify what your customers really want 

enterprisersproject.com
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What Companies Should (and Shouldn't) Be Doing About Diversity Right Now | OpenView openviewpartners.com/blog/wh… via @openviewventure #Diversity #genderequality #unconsciousbias
saastr.com/top-10-bad-pieces… #SaaS

The Top 10 Worst Pieces of SaaS Advice (Updated)

Advice is very context-sensitive, so take this post with a grain of salt. But I thought I’d take a stab at the Top 10 Pieces of Classic SaaS Advice … that, in my experience at least, ar…

saastr.com
Five Customer Experience Trends to Watch for in 2021. bit.ly/3ugFTB0 #CX #CustomerExperience #Marketing #EmployeeExperience
Whatever your life's work is, do it well. -Dr. Martin Luther King, Jr.
Happy #CXDay2019! #CXDay is a time to celebrate customers, the #CX profession, and each other. But why only one day? Why not celebrate CXDay every day? We wrote a post about that very thing! bit.ly/2nRsC3Z #CustomerExperience #EmployeeExperience #cxpa @CXPA_Assoc
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Great humor from @marketoonist - but he's alway spot on - it's not about you, brands, it's about the customer. ALWAYS #CX #customercentricity
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M4 Communications retweeted
Jeff McMurdy@jeff_mcmurdy26 Nov 2018
Metrics without purpose is nothing more than incoherent data!
M4 Communications@M4_Comm26 Nov 2018
The Confidence Question - Do We Really Need Another Metric? buff.ly/2PXa1AI #CX #metrics #NPS
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The Confidence Question - Do We Really Need Another Metric? buff.ly/2PXa1AI #CX #metrics #NPS
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M4 Communications retweeted
Wootric by InMoment@wootric5 Oct 2018
In today's @Wootric #CX Roundup: Articles ft. @SueDuris, @DomNicastro, @cmswire, @M4_Comm, @btemkin, @danielnewmanUV, @firstround, @kiapuhm, @OpenViewVenture, @MindtheProduct, @NikkiElizDemere Get it here: bit.ly/2y3A1Qh Sign up to receive the next one!
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How To Treat Each Day Like It's CX Day buff.ly/2OvuX0c #CX #custexp #CXDay #CXDay2018
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Social Customer Service is Vital to a Better Customer Experience buff.ly/2xMEx5y #CX #CXDay2018 #CustomerServiceWeek
#Empathy: The CustomerExperience Professional's Most Important Trait buff.ly/2N9AaWT #CX #custexp #CXDay2018 #cxday
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Go the Distance with #NPS to Drive Corporate Growth buff.ly/2QJyTss #CX #netpromoterscore
11 essential traits of great managers buff.ly/2wxKAdD #management
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How #Blockchain Could Improve Collaboration... http://www.nojitter.comhttps://buff.ly/2wb0Roy via @nojitter
M4 Communications retweeted
Sue Duris, CCXP@SueDuris15 Aug 2018
ProfitWell recently looked at #NPS scores in both #B2B and #B2C aggregated across thousands of companies and found the average NPS score dropped from the upper 20's and 30's from 5 years ago to single digits and low teens today. Should companies be concerned? #CXChat
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M4 Communications retweeted
Sue Duris, CCXP@SueDuris22 Aug 2018
Journey, Journey, Journey! Join @annettefranz and me today at 11am PT for #CXChat when we discuss #customerjourneymapping. We're looking forward to seeing all of your amazing insights! #CX #CustomerSuccess #CustServ #custexp #EX #emplexp
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Nice post by @sujanpatel of the 5 Most Common #Growth #Marketing Challenges and How to Solve Them buff.ly/2twxBq1
Why Marketers Struggle to Define #ArtificialIntelligence buff.ly/2N8yk9a #AI
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