CRM influencer, customer experience analyst, and trivia wiz. Opinions are my own. Head shot is by Mary B. Photography & Design

Chicago, IL
Joined October 2007
Enjoying a break at @creatio No Code Day here in Chicago. Good narrative about the product, and some useful customer stories.
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The word is out! @BrentLeary, @john_ragsdale, @lizkmiller, @Lager & @pgreenbe are the 2024 #SuperNova judges for Next-Generation Customer Experience! Submit your case studies by June 21 #CX #SNA2024 bit.ly/4cCxD4p
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Marshall Lager retweeted
Self-reflection
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Jamal Khan speaking about the SugarCRM and MobileForce partnership #sugarconnected
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Marshall Lager retweeted
4 areas of ⁦@SugarCRM⁩ #genAI innovation: compose, find, summarize, create #SugarConnected #sugarcrmARsummit
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Hydration, diuretics, and conference attendance—the unholy trinity.
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Replying to @twieberneit
This was a great hour - flew by. We talked #GenerativeAI, @Salesforce @SAP @awscloud @Googlecloud @Azure - lots of #CRM & #HCM use cases. And why IMHO it's great to be a 'little' guy in #SaaS - not in #IAAS. Thanks 4 having me. @LoneRangerCRM @Lager and Thomas. @Lizkmiller next!
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Time for the #SalesforceAI session. Go for it, @Benioff
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The word is out! @BrentLeary, @john_ragsdale, @lizkmiller, @Lager & @pgreenbe are the 2023 #SuperNova judges for Next-Generation Customer Experience! Submit your case studies by June 23 #CX #SNA2023 bit.ly/3MWv6Yn
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Writers strike picket signs still undefeated perfection
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Marshall Lager retweeted
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Long overdue & so well-deserved. #CarrieOnForever❤️
EXCLUSIVE | Carrie Fisher to be honored on May 4th with star on the Hollywood Walk of Fame | Via @stargirl_stuff @Walkoffamestar
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Great discussion with Rainer Wilmers about AI in customer service today. linkedin.com/video/event/urn…
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Marshall Lager retweeted
💔💔 #too_soon
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40 years ago today. If you know, you know.
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How Brands Ruin Slang | Otherwords youtu.be/PRKKPWrmCw0 via @YouTube
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