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Email and Collaboration Security is more critical than ever as organizations face increasingly sophisticated threats. @Gartner_inc’s new ‘most read’ Magic Quadrant shines a spotlight on the vendors and approaches helping secure critical communications.
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Enterprise AI is reaching a new phase.
Buyer conversations are shifting from what AI can do to how organizations operate it in production.
That’s the idea behind my latest @NoJitter column: linkedin.com/posts/rhilsen_t…
AI pilots are ending. The harder questions are beginning.
How do you measure success?
Who owns the outcome?
What visibility do leaders need into usage and costs?
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Most decisions aren’t about right and wrong. They’re about tradeoffs.
Business, technology, education, and life all require balancing competing priorities.
When someone insists there’s only one objective, it’s usually worth asking what got left out.
Rob Hilsen retweeted
#AI tools are everywhere. Real outcomes aren’t.
So what actually delivers results?
In a recent @nojitter article, analyst @rhilsen shares what AI buyers should look for, and how RingCentral turns AI into impact: ringcentr.al/3NVmswm.
ALT No Jitter article titled "What AI buyers should look for when every AI story sounds alike"
Voice AI is getting buzz, but the new @Gartner_inc CAI MQ shows it’s just one piece of a broader ecosystem. Real differentiators? Multimodal integration, adaptability, and above all: trust. Without security & governance, pilots don’t scale. @BernElliot
🔗 linkedin.com/posts/looknow-a…
AI can write anything, but it can’t replace a trusted human voice. At @hootsuite, CEO comms fueled sales, funding & hiring. This new @PayPal role shows more companies see the value. @RemyScalza @UlaraNakagawa
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NICE acquires Cognigy for $955M.
Salesforce + ServiceNow invest $1.5B in Genesys.
Two paths to AI-driven CX: control vs. alignment.
@FinbarrBegley: “It’s a public signal they’re aligning, not competing, with Genesys.”
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Category creation unfolds when:
• A neglected, urgent need gains clarity
• A unified response takes shape
• A platform emerges—not just to inform, but to influence
Within cybersecurity, the future (category) is in adaptive human protections: linkedin.com/posts/looknow-a…
Forward momentum means challenging assumptions, rethinking risk, and building new categories. @Mimecast is helping shape Human Risk Management — and as @JinanBudge reminded us, it takes a full team behind the scenes to make moments like this possible. linkedin.com/posts/rhilsen_h…
What exactly is Agentic AI, and who decides? It’s a great question—and the answer may lie in how companies are already putting this technology to work.
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A message at @Zendesk Relate was on resolution as a primary customer service metric. Resolution isn’t just about outcomes—it’s also how the process feels. AI & automation should focus on helping get stuff done. Let’s sound like we care while doing it. linkedin.com/posts/rhilsen_c…
Wait. Voice is still relevant?!”
When @Zendesk announced its acquisition of @localmeasure, it reinforced something industry leaders know: voice is evolving, not disappearing. The real challenge isn’t reaching customers—it’s earning their trust. @nojitter
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Gartner’s new DCGAS MQ helps Infrastructure & Operations leaders navigate the growing complexity of comms tools by providing guidance on select solutions that enhance organization efficiency & ensure regulatory compliance. @Mimecast is a Leader in this MQ: linkedin.com/posts/rhilsen_m…
Mimecast’s CEO told @CNBC that cyberattacks are increasingly monetized and used as geopolitical weapons. As threats grow, the human risk element is key. @Mimecast, a Leader in the 2024 @Gartner MQ for Email Security, secures 1.7B+ emails daily. linkedin.com/posts/rhilsen_c…
As AI expansion promises to reshape industries, organizations increasingly rely on analysts and advisors to navigate their complex technology decisions and the human implications of adopting AI at scale.
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For the first time in years, @Gartner_inc has published a Magic Quadrant focused on Email Security, a market that continues to evolve in response to emerging threats. The rise of human-centric risks requires a new approach for which @Mimecast is a Leader: linkedin.com/posts/rhilsen_m…
Fewer than 1,300 companies globally have achieved unicorn’ status—a valuation of $1 billion or more for privately held startups. It’s a significant milestone that can be a part of building something truly extraordinary. @dialpad @cwalker123
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Bold CX vendor predictions claim nearly all service interactions will involve AI within 3 years with 80% resolved without human agents! @McGeeSmith highlights how @NICECXone customers - @Disney, @IKEA and @MarriottIntl - are already leading w. #AI in #CX.
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Gartner forecasts a 10% shift to self-service by 2027. Some vendor execs go further, predicting 80% resolution without human agents.
Read more: linkedin.com/posts/rhilsen_i…
@nojitter @Genesys @NICECXone @Gartner_inc
