When an AI agent goes wrong in a contact center, the model is rarely the problem. The trouble is everything around it: the carriers, the menus and the systems a call passes through, in every country a business operates in. Read the full article: eu1.hubs.ly/H0ySv0h0

Did you know that one quarter of organizations are running voice AI agents in production with no monitoring in place? eu1.hubs.ly/H0z83D60 Remove the risk, and the opportunity is yours. #AgenticAssurance #AIAgents

I sat down with the Directors Club News to chat about Klearcom sees when the hand off from AI agent to human agent goes sideways: eu1.hubs.ly/H0z4v_40 #Klearcom #ContactCenter #AIAgents

When a patient's adverse event call fails, the safety team never hears about it. Our COO Mark Rohan explains where these calls go missing: eu1.hubs.ly/H0z0yY30 #Pharmacovigilance #PatientSafety #AIAgents #Klearcom

Big plans, sharp focus and a lot of energy in the room 💡 That was our leadership offsite at Faithlegg Hotel this week. After a remarkable 2026 and with Synova's backing, we came together to map out how Klearcom scales into 2027 and beyond. Stay tuned 🙌

Proud to see our CEO Liam Dunne join the panel at SETU last week for the launch of the university's first Regional Engagement Action Plan, alongside Claire McGee, Irial Mac Murchú and Elizabeth Whyte, with Dr Richard Hayes in the chair. Read more: eu1.hubs.ly/H0yT5s50

Klearcom has been selected for Elevation Select 2026 🎉We're proud to be named among 25 of Ireland's most ambitious scaling businesses in this year's programme from Business & Finance, run in association with KPMG Ireland and Enterprise Ireland: eu1.hubs.ly/H0yQZ4M0

"Thanks to Klearcom, we’ve seen a dramatic decrease in system downtimes and a marked improvement in resolution times." Read the case study and get independent proof of what your customers actually experience: eu1.hubs.ly/H0yHWc30 #Klearcom #Pfizer #Partnership #VoiceTesting

Per The Irish Examiner: Klearcom bolsters its senior leadership with two recent appointments: Neil Weldon as our Chief Product Officer and Henry Bush as our Chief Revenue Officer. Read the full story here: eu1.hubs.ly/H0yHVVC0  #Klearcom #Leadership #ContactCenter

Here are five things worth checking before your AI agent takes a real call. Neil Weldon, our Chief Product Officer, walks you through each of them. You'll get the full session with Neil plus the one pager version of all five steps. Watch here: eu1.hubs.ly/H0yCf840

Mark Rohan sat down last week with fellow founders and the team at SETU Xcelerate in Waterford to discuss how so much is happening in the entrepreneurial space across the south east region. The ambition and talent on show is a credit to everyone building here. #Klearcom

Pfizer had global customer facing numbers in over 100 countries, but no independent view of how its IVRs behaved in-country. The result with Klearcom: 99.2% uptime, continuously tested and verified in-country. Read Pfizer’s story here: eu1.hubs.ly/H0ywFqh0

Your AI agent gets tested carefully while the infrastructure underneath it often gets waved through, and that's the layer where failures cost the most and take the longest to trace. Watch it here: eu1.hubs.ly/H0yry_q0  #Klearcom #AIAgents

Customers judge an AI agent by the call, not the AI model. This means the infrastructure underneath it matters as much as the AI agent itself.  Neil Weldon covered it on stage at Genesys Xperience 2026, and the full session is now available to watch: eu1.hubs.ly/H0ypNJM0

A domestic toll-free number only works from inside the market it was built for. It's also why nobody at HQ can just pick up a phone and check that it’s working. Full article here: eu1.hubs.ly/H0ymF3s0

A big welcome to Neil Weldon, our new Chief Product Officer, and Henry Bush, our new Chief Revenue Officer. Read the full announcement here: eu1.hubs.ly/H0ykh-M0 #Klearcom #Leadership #ContactCenter #VoiceTesting

Contact center teams are getting ready to place AI agents in front of customers. What most lack is a way of proving that those agents will perform once deployed. That visibility gap is the anchor of this month's newsletter. Read the full issue: eu1.hubs.ly/H0ydmGm0

You can't safely deploy Voice AI on infrastructure you don't have clear visibility into. Read the article and download the guide inside to find out what you need visibility into before moving forward with Voice AI: eu1.hubs.ly/H0y74mc0

That's a wrap! If we spoke in Las Vegas and you want to pick it back up, get in touch via the link: eu1.hubs.ly/H0y5hn40 #GenesysXperience #ContactCenter #VoiceTesting #Klearcom

Two days in at Genesys Xperience and it has been all systems go at #BoothS16. Meet Klearcom at Genesys Xperience today: eu1.hubs.ly/H0y1_ck0 #Klearcom