When an AI agent goes wrong in a contact center, the model is rarely the problem. The trouble is everything around it: the carriers, the menus and the systems a call passes through, in every country a business operates in. Read the full article: eu1.hubs.ly/H0ySv0h0

I sat down with the Directors Club News to chat about Klearcom sees when the hand off from AI agent to human agent goes sideways: eu1.hubs.ly/H0z4v_40 #Klearcom #ContactCenter #AIAgents

When a patient's adverse event call fails, the safety team never hears about it. Our COO Mark Rohan explains where these calls go missing: eu1.hubs.ly/H0z0yY30 #Pharmacovigilance #PatientSafety #AIAgents #Klearcom

Big plans, sharp focus and a lot of energy in the room 💡 That was our leadership offsite at Faithlegg Hotel this week. After a remarkable 2026 and with Synova's backing, we came together to map out how Klearcom scales into 2027 and beyond. Stay tuned 🙌

Proud to see our CEO Liam Dunne join the panel at SETU last week for the launch of the university's first Regional Engagement Action Plan, alongside Claire McGee, Irial Mac Murchú and Elizabeth Whyte, with Dr Richard Hayes in the chair. Read more: eu1.hubs.ly/H0yT5s50

Klearcom has been selected for Elevation Select 2026 🎉We're proud to be named among 25 of Ireland's most ambitious scaling businesses in this year's programme from Business & Finance, run in association with KPMG Ireland and Enterprise Ireland: eu1.hubs.ly/H0yQZ4M0

"Thanks to Klearcom, we’ve seen a dramatic decrease in system downtimes and a marked improvement in resolution times." Read the case study and get independent proof of what your customers actually experience: eu1.hubs.ly/H0yHWc30 #Klearcom #Pfizer #Partnership #VoiceTesting

Per The Irish Examiner: Klearcom bolsters its senior leadership with two recent appointments: Neil Weldon as our Chief Product Officer and Henry Bush as our Chief Revenue Officer. Read the full story here: eu1.hubs.ly/H0yHVVC0  #Klearcom #Leadership #ContactCenter

Here are five things worth checking before your AI agent takes a real call. Neil Weldon, our Chief Product Officer, walks you through each of them. You'll get the full session with Neil plus the one pager version of all five steps. Watch here: eu1.hubs.ly/H0yCf840

Mark Rohan sat down last week with fellow founders and the team at SETU Xcelerate in Waterford to discuss how so much is happening in the entrepreneurial space across the south east region. The ambition and talent on show is a credit to everyone building here. #Klearcom