Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctr
Melbourne/Sydney
Joined September 2012
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I’m Free to Do What I Want, Any Old Time… Sort of. Increase #employeeengagement with mote freedom with boundaries.
linkedin.com/pulse/im-free-d… via @LinkedIn
695,000 miles. Four astronauts. Real-time telemetry on every system, every second.
Your contact centre? Last week's report.
New piece for ICMI on what Mission Control gets right that most contact centres still get wrong.
icmi.com/resources/2026/your…
Can we all agree that @TenNewsPlus is the worst substitute for @theprojecttv
How they ever thought it would outperform The Project is beyond me. Just watched an interview to support @waratahseed and not one link or QR code. It’s painful to watch.
Need plans approved by the Hepburnshire council (like a cellar) ?#TheBlock = couple of days.
Anyone else wanting to build = 12 months + 🧐
#LeaderLetLoose and this one is all about the X factor with @toddunger linkedin.com/posts/luke-jami…
What is that buzz?
Bzzzzzzz as I enter the Meriton foyer, hmm? Are they doing construction? No… maybe the Air Conditioning is on the fritz.
Bzzzzzzz Is it getting louder? As I head to the lift. I can still hear it. The rest of the story is here: linkedin.com/posts/luke-jami…
Luke Jamieson retweeted
Tech vs Touch: Finding the right balance between automation and human interaction buff.ly/3U4tyxE via @LukeCXEX of @LukeCXEX on @Thinkers360 #CustomerExperience #FutureofWork #GenerativeAI
Luke Jamieson retweeted
CX Sessions buff.ly/43usWWh via @LukeCXEX of @LukeCXEX on @Thinkers360 #Culture #CustomerExperience #FutureofWork
2023 Review & 2024 Preview linkedin.com/pulse/2023-revi… via @LinkedIn
Luke Jamieson retweeted
How Knowledge Management Guides Employee Journey Mapping buff.ly/48B970S via @LukeCXEX of @LukeCXEX on @Thinkers360 #Culture #CustomerExperience #FutureofWork
Love by Numbers ~ A tale of quantifying relationships linkedin.com/pulse/love-numb… via @LinkedIn
Luke Jamieson retweeted
When the curiosity of employees dies out, the business soon follows. #CX
A.I. May Take Our Tasks
But IT Will Never Take Our Jobs! linkedin.com/pulse/ai-may-ta… via @LinkedIn
the late nights paid off @KCSinAction. credly.com/badges/5424e7ba-a…
