@ISCAS_UK

The Independent Sector Complaints Adjudication Service (ISCAS) provides independent adjudication on complaints about ISCAS subscribers.

 London, England
iscas.org.uk/
Joined November 2016
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🆕Duty of Candour FAQs. This new resource aims to address common challenges and provide clarity on key aspects of Duty of Candour, the legal requirement for healthcare organisations to be open and transparent with those receiving care and treatment. pslhub.org/learn/investigati…

Duty of Candour: Frequently Asked Questions

These FAQs on the Duty of Candour were produced by the Patient Safety Management Network in collaboration with experts from the Care Quality Commission (CQC), NHS Resolution and NHS England, and...

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"I think we all agree that patients should be treated equally and fairly, and we should be open and honest. This means they should have access to an independent review of their complaint if they wish." - Vivienne Heckford
Patient Safety Learning@ptsafetylearn6 Nov 2024
Are private patients in the NHS at a disadvantage when they complain? A new blog by Vivienne Heckford, NHS Private Patient Units Lead at @ISCAS_UK, featured on the hub today pslhub.org/learn/investigati… #patientsafety

Are private patients in the NHS at a disadvantage when they complain? A blog by Vivienne Heckford

Vivienne Heckford highlights how NHS private patients are at a disadvantage if they wish to make a complaint about the healthcare they have received and asks why only a small proportion of NHS...

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