The Independent Sector Complaints Adjudication Service (ISCAS) provides independent adjudication on complaints about ISCAS subscribers.
London, England
Joined November 2016
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ISCAS retweeted
🆕Duty of Candour FAQs. This new resource aims to address common challenges and provide clarity on key aspects of Duty of Candour, the legal requirement for healthcare organisations to be open and transparent with those receiving care and treatment. pslhub.org/learn/investigati…
ISCAS retweeted
Good #ComplaintHandling means:
✔️ Getting it right
✔️ Being customer focused
✔️ Being open & accountable
✔️ Acting fairly & proportionately
✔️ Putting things right
✔️ Seeking continuous improvement
Read more: ow.ly/KtjD30i8o8I
ISCAS retweeted
Are you thinking about paying for your own #privatetreatment? Read our guide, which answers some frequently asked questions: phin.org.uk/help/self-fundin… #healthcare
ISCAS retweeted
Thanks to all those who joined IHPN's training session today on managing concerns & complaints, incl our stellar lineup of speakers from @gmcuk @PHSOmbudsman @PracticePlusGrp @ISCAS_UK
Read more about best practice in managing concerns & complaints here:
ihpn.org.uk/wp-content/uploa…
ISCAS retweeted
You can read more about what our new MPAF refresh means for independent healthcare providers in our latest blog from @IndHealthPN's Director of Regulation Dawn Hodgkins
ihpn.org.uk/news/what-does-i…
ISCAS retweeted
We're delighted to launch our MPAF refresh to further improve the safety & quality of care delivered by independent providers
With huge thanks to @CareQualityComm @gmcuk @RCSnews @NHSResolution @PatientsAssoc @the_fipo for their support
Read more here: ihpn.org.uk/news/ihpn-launch…
ISCAS retweeted
Good #ComplaintHandling means:
✔️ Getting it right
✔️ Being customer focused
✔️ Being open & accountable
✔️ Acting fairly & proportionately
✔️ Putting things right
✔️ Seeking continuous improvement
Read more: ow.ly/KtjD30i8o8I
ISCAS retweeted
With news this week that more people are considering private healthcare, take a look at our animation with @PatientsAssoc which sets out all your options including:
✅how to pay
✅mixing & matching #NHS & private care
✅choosing a private Dr or provider
youtube.com/watch?v=OGzSBiYI…
ISCAS retweeted
Looking for ideas to inspire better #ComplaintHandling?
These good practice examples show what organisations are doing to improve the way they handle complaints & how they use them as opportunities to learn & improve.
➡️ ow.ly/SoER50F9Gb0
#MakeComplaintsCount
ISCAS retweeted
Are you considering private healthcare but not sure where to start?
Take a look at our recent animation with @PatientsAssoc which tells you everything you need to know, including how you can spread the cost of treatment over a number of months or years
youtube.com/watch?v=OGzSBiYI…
ISCAS retweeted
We❤️this. You know why? Because it promotes #PatientPartnership and we're all about that. Well done @NHSEngland and our friends in the Personalised Care Group 👏👏👏
#SharedDecisionMaking
.@NHSEngland has published eight decision support tools to support #SharedDecisionMaking conversations between clinician and patient by explaining treatment, care and support options to help patient consider what matters most to them.
england.nhs.uk/decision-supp…
#PersonalisedCare
ISCAS retweeted
We ♥️#SharedDecisionMaking, which makes us 😁to see these new resources from @NHSEngland @Pers_Care that support just that.
There are 8 covering different health issues. Find all of them here england.nhs.uk/shared-decisi…
ALT New Decision Support Tools created to support shared decision making between clinician and patient by explaining treatment, care and support options to help the patient consider what matters most to them
ISCAS retweeted
If you're concerned about health services, join us and join your voice with ours and our existing members to become a strong collective voice for all patients in the UK.
ow.ly/c4n050K2mSa
ISCAS retweeted
With data out today showing more people paying for healthcare treatment, take a look at our animation with @PatientsAssoc which sets out all your options including:
✅how to pay
✅mixing & matching #NHS & private care
✅choosing a private doctor/ provider
youtube.com/watch?v=OGzSBiYI…
ISCAS retweeted
Our Registration Inspector Paul Kirby explains why it's so important that you share your feedback on care.
Find out how to do that using #BSL here: cqc.org.uk/contact-us/genera…
#BecauseWeAllCare
ISCAS retweeted
Give your feedback on Care: cqc.org.uk/give-feedback-on-…
About @CareQualityComm: About us | CQC Public Website
cqc.org.uk/
ALT A photo image with some text overlaid. The image shows a woman using a wheelchair at a laptop, with a man holding some paperwork that they're both looking at. The overlaid text reads: Share feedback on your loved ones' care to ensure services work better for all of us. Because we all care.
ISCAS retweeted
Help #MakeComplaintsCount! Working with partners across government, advice and advocacy organisations we've created a new set of standards to improve the way #UKGovComplaints are handled.
Have your say before 31 May: ow.ly/4zLb50IojG2
ALT Image of Complaint Standards on plinth with #MakeComplaintsCount
ISCAS retweeted
I am retiring at end of 2022 and @AvMAuk are advertising for my replacement now! I would recommend working for this brilliant charity to anyone who is passionate about patient safety & justice and is a leader. #bestjobIeverhad shar.es/afmgXP via @avmauk
ISCAS retweeted
Give your feedback on Care: cqc.org.uk/give-feedback-on-…
Find out how you can get involved: cqc.org.uk/get-involved
cqc.org.uk/
ISCAS retweeted
Important new @gmcuk consultation out on #GoodMedicalPractice
Independent providers treat millions of NHS & private patients each yr & we're pleased to contribute to this work + ensure the new guidance supports doctors to meet the needs of all patients both now & in the future
Today we've opened a consultation on #GoodMedicalPractice – the standards of professional behaviour & patient care expected from all medical professionals we regulate. Your views will shape the future of these standards & support the care we all receive. orlo.uk/moIW3
