Please note that this account is not monitored for enquires about how to escalate private patients complaints. Please see the contact information on the website 👉 iscas.cedr.com/contact/ 👇

Our response inc. feedback from @PatientsAssoc facilitated patient focus group who said re CSF “it should definitely be applied to NHS & private health” ⬇️⬇️ variation between organisations so clearer for patients how to escalate especially since #COVID19

All done - keen to see clarification on ‘public services’ so patients understand that NHS private patients units do not have access to @PHSOmbudsman also looking forward to discussing with @PHIN_UK about how measures in @CMAgovUK on patient feedback should include complaints

On #WorldPatientSafetyDay Reflecting on our previous statement and that #PatersonInquiry & @JuliaCumberlege #FirstDoNoHarm Reports show how patient pathways are a mix of public & private healthcare. Need to ‘design in’ this to systems at highest level 👇 iscas.cedr.com/iscas-patient…

Finalising response & listening to patients via @PatientsAssoc focus group Also listening to subscribers-many who have been working with #NHS @IndHealthPN iscas.cedr.com/iscas-is-list…

Starting the week reviewing the feedback on @ISCAS_UK draft response to @PHSOmbudsman consultation on Complaint Standards Framework #MakeComplaintsCount See update on our advisory group 👇 iscas.cedr.com/iscas-is-list… Where we discussed 👇 ombudsman.org.uk/csf

Thank you @Lucymww3 We are pleased to have worked with @PatientsAssoc who have looked at our draft response on CSF with a patient focus group and we will include their feedback in our final response

Great listening to the presentations and pleased to have been involved the CSF working group ISCAS says ‘NHS funded care’ is the terminology needed so that @IndHealthPN organisations treating NHS staff know about different escalation processes

@CareQualityComm Prof Ted Baker reminded NHSPPUs private patients cannot access @PHSOmbudsman We still see issues where private patients are denied access to an independent review stage - not #makingcomplaintscount We clarify in position statement👇 iscas.cedr.com/iscas-positio…

The @IMMDSReview highlights again the need for listening to patients when they raise complaints. @ISCAS_UK works with @PatientsAssoc & continues to look at improvements in complaint handling for private patients as also highlighted in #paterson iscas.cedr.com/paterson-repo…