Hannah Graziano

Brilliant blog on the importance of measurement & interpreting data to create an ongoing culture of improvement. Four key lessons: 1) Deciding where to make the first intervention in system-wide improvement is a key decision that involves many potential trade-offs 2) Similarly deciding on the "right" initial measures/metrics for improvement requires a high degree of thought and reflection, 3) It's fine to change the metrics as we progress and learn 4) Focus improvement effort on our key strategic priorities Based on lessons from the NHS-VMI improvement partnership: bit.ly/3PI3xmY By @DrNicolaBurgess @WarwickBSchool Graphic: @TNVora #LeadingQI

The psychological safety hierarchy of needs at work by @heidipsychology. I appreciate how Heidi has created three categories. At the base are basic safety needs like not being micromanaged. Next is psychological needs like belonging & sense of esteem. At the top is self-fulfilment needs, the ability to be our true, authentic selves. People who work at the top of their pyramid are the ones with the potential to deliver the best performance.

Empathy is the heartbeat of leadership. Seven ways to practice it: 1) Show genuine care & concern 2) Be present 3) Ask questions 4) Listen to understand 5) Be curious, not judgemental 6) Connect through emotion 7) Act with compassion Thank you @DannyLangloss @Brilliant_Teams

A unique new resource is launched today to support leaders in their efforts to spread & scale innovations and improvements. It sets out seven categories of methods/approaches & which to use/when: horizonsnhs.com/a-new-and-un… Via @DianeKetley