@HSutherlandAI

AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.

idc.com/getdoc.jsp?containerId=IDC_P42577
Joined March 2019
  • Tweets256
  • Following166
  • Followers237
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Hayley Sutherland retweeted
Sheila McGee-Smith@McGeeSmith13 Jun 2023
.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw
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Sheila McGee-Smith@McGeeSmith13 Jun 2023
David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #engage23 – at Paradise, NV
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Hayley Sutherland retweeted
Jason Leigh@JLeigh_IDC7 Mar 2023
.@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness
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Hayley Sutherland retweeted
Robin Gareiss
@RGareiss8 Dec 2022
Verint CEO Dan Bodner raises some important data points: Companies spend $2 trillion on labor, but only $65 billion on CX technology. Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology #VerintAnalystDays
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Matt Eastwood@matteastwood8 Dec 2022
Congrats to team @IDC -> Earlier today IDC was named Analyst Firm of the Year by the @IIAR for the third consecutive year. – at Frankfurt on the Main, Germany
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Hayley Sutherland retweeted
IDC
@IDC8 Mar 2022
Chief Research Officer Meredith Whalen sharing insights on the digital-first world to a full house. #IDCDirections
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Ritu Jyoti@RituJyoti29 Oct 2021
It is an exciting time of the year! Join us to learn how to leverage our critical predictions in the upcoming webinar, IDC FutureScape: Worldwide Artificial Intelligence and Automation 2022 Predictions, on 11/4 at 1 PM ET. #AI #Automation Register now: goto.webcasts.com/starthere.…
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti15 Jun 2021
IDC is pleased to be the Analyst Partner for AI World. Join us July 14th for the Future of AI Virtual Summit. To register visit bit.ly/3eXzB3K and reference discount code IDC-100 #AI @IDC
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Hayley Sutherland retweeted
Sriram Subramanian@sriramhere10 Jun 2021
[Research] Check out @idc's views on @IBM Think 2021: AI, AI, & More AI Plus Automation Innovations for Enterprises Takes Center Stage: idc.com/getdoc.jsp?container… <by @RituJyoti @dschubmehl @HSutherlandAI @peter_haas @maureencfleming Rick Villars & me #ai #ml #HybridCloud
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Hayley Sutherland retweeted
Crawford Del Prete
@Craw18 May 2021
I am excited to announce the @IDC acquisition of Metri, expanding our focus on providing industry-leading insights that IT buyers and business leaders need to make critical investment decisions. Welcome to the family! #justgettingstarted idc.com/getdoc.jsp?container…
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti4 May 2021
Are you looking for an exciting opportunity? Come join our AI and Automation Software Research Group. We are looking to hire a Research Director, Application Integration and API Management (#Remote, United States) #job social.icims.com/viewjob/pt1… #automation #AI
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti13 Apr 2021
Natural language processing has advanced with the maturity of so-called neural networks, a type of AI model that mimic neurons in the human brain wsj.com/articles/behind-micr… via @WSJ #NLP #AI #DeepLearning
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Hayley Sutherland retweeted
Scott Carey@scarey10213 Apr 2021
Have to agree with @RituJyoti here. No way Microsoft is spending nearly $20 billion on a company unless it can expand into other sectors beyond healthcare: computerworld.com/article/36…
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti14 Mar 2021
Google, Apple and Facebook face their next big tech battles in state legislatures, where lawmakers are taking aim at issues such as online content moderation and anticompetitive behavior wsj.com/articles/why-the-nex… via @WSJ
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Hayley Sutherland retweeted
Chandana Gopal@chagopal9 Mar 2021
Love @triciawang's presentation @IDC #IDCDirections is phenomenal. It is not about more data, its about the right data, contextual data, and expert-augmentation.
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Mohamad Ali@mhsali9 Mar 2021
Attending @IDC Directions 2021 right now with over 1000 of our top technology customers!
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Hayley Sutherland retweeted
Marci IDC@idcmarci25 Feb 2021
73% of orgs will use digital workers to add content to the connected knowledge network. To learn more about IDC’s unique study on Intelligent Knowledge Networks check out the details here (ow.ly/Juyh50DHclx) #idcknows #knowledgemanagement #digitalworkers @IDC
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Hayley Sutherland retweeted
Amelia.ai@TheAmeliaAI4 Mar 2021
Reduce wait times and boost user satisfaction with conversational AI for the call center. @IDC, Amelia & @SterlingNtlBank show how Conversational AI can transform your call center. Register for the webinar now. @HSutherlandAI hubs.ly/H0HJ_n20
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti28 Feb 2021
For people with a speech disability, using a voice assistant is frustrating at best, impossible at worst. Tech firms are trying to change that. wsj.com/articles/tech-firms-… via @WSJ #ArtificialIntelligence #Speech
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Hayley Sutherland retweeted
Ritu Jyoti@RituJyoti25 Feb 2021
A hospital is outfitting robotic arms for wheelchairs with special AI technology that aims to mimic the human brain’s ability to learn about the environment wsj.com/articles/hospital-te… via @WSJ #AI
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