AI analyst @IDC. Current focus areas include #conversationalAI, text & speech #AI, #search & #knowledgediscovery. Tweets are my opinion & not IDC’s.
Joined March 2019
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Home after a fun and informative few days at @Verint Engage 2025! Lots of great discussions to process. For now, enjoy these pictures of my dog Ludo, who’s taken over a blanket from the 2020 virtual event as well as this year’s stuffed Verint bot 😂
#verintengage25
In a packed ballroom for @RituJyoti’s speech on unlocking the value of #GenerativeAI! No surprise, this tech is going to be a big disruptor. @IDC #IDCDirections
Making friends with Nacho the beer burro - thanks @Verint for introducing us! He can come home with me right? – at Paradise Valley, AZ
#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI”
@Genesys #conversationalAI #artificialintelligence #GenerativeA
(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)
Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23
Hayley Sutherland retweeted
.@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital and #Analytics. Verint is challening this paradigm wiht #Open #CCaaS program #Engage23 buff.ly/3Pi2rhw
for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: glaze.cs.uchicago.edu/
re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: zdnet.com/article/how-to-mak…
My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023
Hayley Sutherland retweeted
.@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #IDCDirections2023 #FutureofConnectedness
Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery @IDC
Hayley Sutherland retweeted
Verint CEO Dan Bodner raises some important data points:
Companies spend $2 trillion on labor, but only $65 billion on CX technology.
Definitely a gap. Metrigy's research: Those who are short-staffed in the contact center spend 52% more on CX technology
#VerintAnalystDays
As my dad @suthvid always says - it’s not just a job, it’s a wardrobe. Thanks @awscloud for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊
