Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫
Estonia
Joined May 2021
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New user profiles 👤
Customers can now see their requests, tickets & chats in one place, with clear statuses & recent replies.
It’s easier to see where their issues stand.
Make it yours 🎨
Match your portal to your brand with:
✦ Custom fonts, including your own uploads
✦ More color controls for light & dark themes
✦ A footer with social & page links
A redesigned Help Center 📚
✦ Tabs for different sections
✦ Cards, content tabs, steps & accordions
✦ Previous/next navigation & related articles
✦ Copy as Markdown or open in ChatGPT & Claude
A new layout & rebuilt editor make docs easier to write & browse.
API documentation 🔧
Publish API docs alongside your Help Center:
✦ OpenAPI imports from a file or URL
✦ Code examples & an interactive playground
✦ Multiple APIs & versions
✦ Review changes before publishing
Available from the Free plan, including the playground.
One connected Customer Portal 🏠
Your Support, Help Center, Feedback & Updates now come together in one portal with shared navigation.
Customers can find what they need with unified search or use Ask AI to get answers with links to the sources.
New: Customer Portal redesign ✨
✦ API docs in Featurebase
✦ Unified portal
✦ Help Center tabs
✦ Custom fonts & footer
✦ New user profiles
One home for support, docs, feedback & updates.
Here’s what’s new 👇
Close the loop where it started 🔄
Write one Request update and send it back to the Support conversations where customers first asked, alongside your portal & email updates.
We're really happy with how this turned out and hope you enjoy it! 👇
feedback.featurebase.app/en/…
ALT Sending a Request update to the portal and linked Support conversations in Featurebase
Capture feedback from Support 💬
It's now much easier to capture feedback while helping customers:
✦ Get AI suggestions for which feedback to track
✦ Link conversations to Requests or Linear & Jira issues
✦ Status changes add internal notes, so you know when to follow up
ALT The Requests section in the Featurebase Inbox next to a Support conversation
Better filtering, ordering & grouping 🔎
✦ Advanced filters with AND/OR logic, status groups & customer data
✦ Sort by revenue, Impact, trending & more, in both directions
✦ Group by status, assignee, category, company, labels & more
Save any view & share it with your team.
ALT Featurebase Requests display options with filtering, ordering and grouping
Redesigned dashboard 🎨
We redesigned the dashboard to support these new workflows, with lots of new functionality & quality-of-life improvements:
✦ Bulk actions across many Requests
✦ Label groups & automatic AI labeling
✦ Form fields for each type of Request
ALT The redesigned Featurebase Requests dashboard
Capture feedback from customer calls ☎️
Connect Fathom, tl;dv, Grain, Gong, Fireflies or Granola, and call feedback flows in automatically.
Autopilot pulls out Insights and links them to the right Requests, next to your portal & Support feedback.
ALT Featurebase call recorder integrations: Fathom, tl;dv, Grain, Gong, Fireflies and Granola
Let Autopilot organize feedback ✨
Featurebase now uses AI to automatically:
✦ Turn incoming feedback into clear Requests
✦ Link feedback to the right Requests
✦ Find & merge duplicates
You choose how much it handles. Anything it's unsure about goes to the new Triage queue.
ALT AI Autopilot suggestions in the Featurebase Triage queue
Requests & Insights 💡
We've introduced a new structure for feedback:
✦ Requests - the work your team tracks & prioritizes
✦ Insights - the feedback & evidence behind each Request
So you see everyone asking for the same thing in one place, from your portal, Support & calls.
ALT A Featurebase Request with the Insights behind it from different customers and sources
Introducing: Feedback 2.0 ✨
Feedback from your support conversations, public portal, and customer calls is now automatically organized and connected.
See what customers need, who's asking & the evidence behind it, all in one place.
Here's what's new 👇
ALT The new Requests & Insights dashboard in Featurebase, with Triage, Requests and Roadmaps in the sidebar and Requests grouped by status
🙏 We have AI-based email spam detection that you can tweak yourself, so you always have a clean email inbox for support and can constantly refine the prompt for ones that slip through
Download it today:
✦ iOS: apps.apple.com/us/app/featur…
✦ Android: play.google.com/store/apps/d…
New: Mobile app native rebuild (iOS & Android) 📱
We rebuilt our app to be fully native, faster & designed specifically for mobile.
Also new:
✦ Copilot replies & research
✦ User & Company context
✦ Fibi performance
✦ Activity tab
✦ Workspace switching
Download it today:
✦ iOS: apps.apple.com/us/app/featur…
✦ Android: play.google.com/store/apps/d…
HubSpot customer data sync:
✦ Sync customer & company data both ways
✦ Import existing data in one go
✦ Let AI suggest field mappings
Once set up, everything stays updated automatically.
