Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫

Estonia
Joined May 2021
Featurebase retweeted
Replying to @FeaturebaseHQ
@FeaturebaseHQ Auto-translate for all Help articles just came in really handy. I was about to start rewriting everything in German — saved me a ton of work. Thanks.🚀🚀
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Featurebase retweeted
Here's the absolutely crazy 2025 recap for @FeaturebaseHQ 🎉🚀 Growth milestones: • Crossed $1M ARR • Grew revenue 4x • Net profit up 6x • Still fully bootstrapped, raised $0 Is this the new way to run startups? 🤔 Team milesones: • Grew from just 3 founders to a team of 6 • Hired: Technical Support Engineer, Product Engineer, and AE • Building the team has quietly become one of the most meaningful parts of the journey Product milestones: • Shipped 15+ major updates and hundreds of improvements • Launched 4 entirely new product lines: → Omnichannel customer support inbox → Fibi AI support agent → Workflows to automate repetitive tasks → A mobile app to handle support on the go • Completely reworked the Users Directory with company profiles, custom attributes, and more Other wins: • Bought the .com domain • Got SOC 2 Type II certified (via @compai) • Launched a new website • Personally made a lot of new friends in the startup ecosystem The coolest part is that Featurebase is being used by so many people & startups I look up to. @theo, @levelsio, @Lovable, @raycast, @n8n_io, @beehiiv, @WisprFlow, and so many more… still feels unreal. I’m incredibly grateful to our customers, to my co-founders @bruno_hiis and @rohukas, and to our cracked team: Erik, Pavel, and Paul. 2026 will be the year of scale for Featurebase. And we’re just getting started 🚀
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NEW: Image alt texts & captions 🖼️ You can finally add alt texts and captions to all images in the help center and changelog. Should improve SEO and also help Fibi AI Agent include images in the responses more. Small quality of life update, but really needed. Enjoy!
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You’ve already spent a lot of time, money, and effort getting someone to your website. Why let the bucket leak? If a lead lands on your website, that intent should be captured. Here’s the exact setup we use for our high-intent blogs 👇
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Featurebase retweeted
The guys over at @FeaturebaseHQ are awesome
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Featurebase retweeted
Feedback is everything! To make sure user requests don’t get lost it's important to keep things simple when it comes to tracking and managing feature requests. Ideally, everything’s in one place. @FeaturebaseHQ’s new live chat is perfect for that!
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✨ We're hiring our first: - Account Executive - SEO & Content Lead It’s a unique chance to join our founding GTM team. You'll work closely with me and our core @FeaturebaseHQ team to build the playbook and directly impact our growth. Apply here → featurebase.notion.site/open…
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Eversince I started using @raycastapp on Mac, I always missed it on my PC gaming nights. But its finally coming - and the feedback collection for it is powered by @FeaturebaseHQ! Two dreams come true! 🙏
Raycast for Windows 𝒃𝒆𝒕𝒂 Gradual roll-out starts today
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Introducing: Article version history 🔃 No more lost work. You can now view every change made to an article and restore any previous version as a draft. And yes, it shows exactly who made the changes, so if something breaks, you know who to blame 🫢
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Featurebase retweeted
You can now replace Intercom, Crisp, Chatbase, Canny, Mintlify, Announcekit, Survicate, [Insert tool] with just a single $49/mo Featurebase subscription - with all functionalities natively integrated together Please name a better deal in software
Finally removed Crisp live chat and fully switched to @FeaturebaseHQ 🔥 Now everything’s in one place. Help center, changelog, feature board AND chat. The AI bot can tap into all of it and replies faster than I ever could. I’ll keep adding more help docs to make it even sharper.
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Featurebase retweeted
Replying to @tdinh_me
Use featurebase.app Make sure you run a GPT bot on queries to auto close after 14 days and auto prioritize ones (which never close) This will be painful early on but after a while you removed 99% of bugs ans made everything self service
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Making @inblog_ai product guide with @FeaturebaseHQ - landing page: @framer - blog: @inblog_ai - guide: @FeaturebaseHQ - video: @TellaHQ - design: @figma - copy: @OpenAI
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28. Engage with users on X to decide on upcoming features. Use an app like @featurebasehq (screenshotted below) to let users vote on your product roadmap and submit bug requests:
Replying to @levelsio
#4 most requested feautre
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Featurebase retweeted
Shoutout to @FeaturebaseHQ for making a genuinely great product, so much happier than I have been with other similar things in the past Check it out at feedback.t3.chat :)
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Featurebase retweeted
That's not minimal enough for me: - 1 founder who's also developer, designer, marketing (use ChatGPT to help with those) - 0 humans - Stripe account for $$$ - Aim for 100% automation - Worker robot scripts that use ChatGPT API to do stuff regularly that humans would do normally (think moderation, sales) schedule them hourly, daily, weekly, monthly (like cron jobs) - Featurebase.app bug and feedback board - Stripe Billing Portal for changing and canceling subcription - Self-service customer dashboard (with self-refund) - 99% profit margins
A minimal startup: - 1 developer - 1 designer - 1 "CEO" - Stripe account for $$$ - Mailbox for customer support Formula: → Ship features → Get revenue → Gather customer feedback ↩ Repeat. Sustainable point: ~$3K MRR Does this sound doable?
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Featurebase retweeted
We've been using @FeaturebaseHQ for over 6 months for our small 3000 DAU AI SaaS and the management of customer support has been so pleasant that i'm actually addicted to using it and checking our tickets For any user of @linear, that's the only software of reference i can compare it to
Replying to @FeaturebaseHQ
@FeaturebaseHQ probably wouldn't be here if I hadn't watched @levelsio Dojo Bali talk on Youtube 5 years ago. Now he is using our product. Super fcking cool.
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Just found out people are launching their products in @ProductHunt and shouting out Featurebase as one of the tools they couldn't have built theirs without. 🥹 Check out their awesome launches. 👇 @OFFLIGHT_makers: producthunt.com/posts/offlig… @hattlco: producthunt.com/posts/hattl
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Featurebase retweeted
If you're looking to capture feedback for your @linear issues and automatically keep a public version of your roadmap, then we've been cooking something magical @FeaturebaseHQ. It automatically keeps your users notified by email whenever you update an issue & much more... 👇
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You can now get a look behind the curtain at what tools we're using to build @FeaturebaseHQ!👇 stack.paralect.com/@featureb… Big thanks to @that_igor_ for featuring us!
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