@FeaturebaseHQ

Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫

 Estonia
featurebase.com
Joined May 2021
  • Tweets379
  • Following3
  • Followers2.3K
182Media
Introducing: The Support platform 💫 ✦ Unified Inbox ✦ Customizable Messenger widget ✦ AI agent ✦ Email support ✦ Native requests & feedback Fast, modern, and built for collaboration. Included in all plans!
8
2
5
54
16,283
New: Customer Portal redesign ✨ ✦ API docs in Featurebase ✦ Unified portal ✦ Help Center tabs ✦ Custom fonts & footer ✦ New user profiles One home for support, docs, feedback & updates. Here’s what’s new 👇
1
2
6
1,355
more replies
Make it yours 🎨 Match your portal to your brand with: ✦ Custom fonts, including your own uploads ✦ More color controls for light & dark themes ✦ A footer with social & page links
1
1
81
New user profiles 👤 Customers can now see their requests, tickets & chats in one place, with clear statuses & recent replies. It’s easier to see where their issues stand.
2
73
Introducing: Feedback 2.0 ✨ Feedback from your support conversations, public portal, and customer calls is now automatically organized and connected. See what customers need, who's asking & the evidence behind it, all in one place. Here's what's new 👇
The new Requests & Insights dashboard in Featurebase, with Triage, Requests and Roadmaps in the sidebar and Requests grouped by status

ALT The new Requests & Insights dashboard in Featurebase, with Triage, Requests and Roadmaps in the sidebar and Requests grouped by status

1
1
1
5
527
more replies
Capture feedback from Support 💬 It's now much easier to capture feedback while helping customers: ✦ Get AI suggestions for which feedback to track ✦ Link conversations to Requests or Linear & Jira issues ✦ Status changes add internal notes, so you know when to follow up
The Requests section in the Featurebase Inbox next to a Support conversation

ALT The Requests section in the Featurebase Inbox next to a Support conversation

1
2
44
Close the loop where it started 🔄 Write one Request update and send it back to the Support conversations where customers first asked, alongside your portal & email updates. We're really happy with how this turned out and hope you enjoy it! 👇 feedback.featurebase.app/en/…
Sending a Request update to the portal and linked Support conversations in Featurebase

ALT Sending a Request update to the portal and linked Support conversations in Featurebase

2
40
New: Mobile app native rebuild (iOS & Android) 📱 We rebuilt our app to be fully native, faster & designed specifically for mobile. Also new: ✦ Copilot replies & research ✦ User & Company context ✦ Fibi performance ✦ Activity tab ✦ Workspace switching
3
2
4
2,106
Download it today: ✦ iOS: apps.apple.com/us/app/featur… ✦ Android: play.google.com/store/apps/d…
2
511
Download it today: ✦ iOS: apps.apple.com/us/app/featur… ✦ Android: play.google.com/store/apps/d…
2
98
Introducing 2 long-awaited updates: ✦ Salesforce integration ✦ HubSpot customer data sync Keep customer records & attributes synced between Featurebase and your CRM, so support, product & sales teams always have the same customer context.
1
1
1
5
813
Salesforce integration: ✦ Sync customer & company data both ways ✦ See Salesforce context in Featurebase's Inbox ✦ Create Leads from Conversations ✦ Add votes & notes in Salesforce ✦ Link Cases & Opportunities to Featurebase posts
1
3
312
HubSpot customer data sync: ✦ Sync customer & company data both ways ✦ Import existing data in one go ✦ Let AI suggest field mappings Once set up, everything stays updated automatically.
2
94
Load more