🏆✨ Revolutionising the game with cutting-edge AI technology, we are empowering brands to soar to new heights in delivering EXCEPTIONAL customer experiences! nasscom.in/ai/ai-for-busines… 🚀🤖 #CXGameChanger #DocuStackAI #AIExcellence #CustomerExperienceRevolution 🌐🔝

🚀 Exciting News Alert! 🌟 Thrilled to announce that Docustack.ai has clinched the coveted title of the BEST AI PRODUCT for Customer Experience!

🔁 This is what we have been trying to solve at docustack using AI powered decision trees for customer support teams.

3️⃣ Complex products: 📱💻 Nowadays, products are becoming more and more intricate. It takes a significant amount of onboarding effort to fully understand them. It's not easy for agents to become experts overnight. 🤯

2️⃣ Time pressure: ⏰ Agents are paid based on the number of calls they close without receiving a dissatisfaction rating. This creates a conflict between closing calls quickly and effectively solving tickets without needing help. 📞💨

1️⃣ High attrition: 😩 I worked at one of the larges travel OTAs. Their whole support team gets replaced every 1.5 years! It's tough to maintain a pool of experts when people keep leaving. 🚶‍♂️🚶‍♀️

🧵 Why is it so hard to have all contact centre agents as experts? Something we have seen while building docustack.

DocuStack launches decison trees to help your agents make the right decision every time. No more guessing, no more long training times! Because #CX #contactcentre #decisiontree #customerservice #cxtool

Exciting news! 🏆 We are thrilled to announce that we have been awarded the Best Product AI for Customer Experience by @ibm and @nasscom ! 🌟 This recognition marks a monumental milestone in our journey towards revolutionizing customer satisfaction. 🚀 #AI #CX #Buildinpublic

We have been working on assisting support teams to write better answers by referring their previous interactions and knowledge base. Here is what it would look like #buildinpublic #customersupport #cx #ai

Use your internal knowledge base and past service requests to respond to users docustack.ai/smart-assist #CX #customersupport #ai

You can increase your response speed 5x by using DocuStack smart assist. docustack.ai/smart-assist

Happy to colloborate with you Captain. Long way to go and all the best! #creatingImpact #SaaS

The next step is Value Realization. 🤔 This means communicating the benefits of your product or service clearly and consistently, and providing exceptional customer service to ensure they have a positive experience.

Creating value for customers isn't just about providing a great product or service, it's about solving a problem or fulfilling a need. 🙌 By understanding your customers' pain points, you can tailor your offering to meet their needs and exceed their expectations.

🚨 Customers don't churn because of price, but because they don't find value against the price they pay. So how can businesses create value for their customers? 💡 #buildinpublic #startup #entrepreneurship

If you are trying to raise bar for your Customer Experience game, do check out producthunt.com/posts/cx-red… CX redefined is a focussed newsletter for customer experience articles, insights and events and jobs. #producthunt #CX #customerexperience