Communicator, mother, wife, runner, creator, friend, writer, educator, believer in miracles. (The views here are my own and don't represent my employer’s.)

Boston, MA
Joined November 2008
UNIFIED CX STRATEGY: BRIDGING THE GAPS IN ENTERPRISE CUSTOMER INTERACTIONS Monday 8:00 am #EC25 session. Left to right @Five9 @Zoom @NICE @Talkdesk ,@Webex Moderated by @JustinRobbins
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Sitting in the airport, watching the pilot walk up to the gate to check in, and I quietly ask myself, “hmmmm, is he though?” 😳 This is what listening to @PretendPod does to me! Thanks, @javier_ontheair, for a great series! ✈️
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Hippos at the Cincinnati Zoo getting some pumpkin snacks.
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Christie Blake retweeted
Tonight I’m asking @MassGovernor @maura_healey to step in and help Nibi the Beaver #SaveNibi @NewhouseRescue #mapoli
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.@Talkdesk announced it has embedded Talkdesk Copilot within @EpicHealthUSA. Work was completed as part of the EPIC Workshop program, where EPIC works directly with vendors to develop new technology to support additional innovations. #GenAI #CX #CCaaS talkdesk.com/news-and-press/…
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Christie Blake retweeted
Ready to witness the new era of #AI? Our new #GenAI capabilities are taking customer interactions to unprecedented heights. 📈✨ Join us in this exclusive video presentation and discover #AIthatActually delivers. #TalkdeskAI #CustomerExperience #Innovation #Talkdesk
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.@Talkdesk Unveils Gen AI Progress and Plans < The company has put in the work to incorporate #GenerativeAI across its portfolio, adding training tools, knowledge management, and the ability to refine AI models. @CharanyaKannan @TTPaiva @NoJitter #CCaaS buff.ly/4065OLT
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Christie Blake retweeted
🚀🤖 Unveiling the Future at #GartnerITSymposium! 🌟 Talkdesk Chief Product and Engineering Officer CK Kannan joined forces with #CX guru and Talkdesk customer, @KenCohen from @jkmoving to unravel the secrets of Supercharging Contact Center Efficiency with Generative AI.
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Christie Blake retweeted
🌟 #Talkdesk Solution Engineers are turning heads and wowing the crowd at #GartnerITSymposium with their #GenAI demo! 🤩 Come meet the team at booth 945 and find out what #TalkdeskAI can do for your #contactcenter. #AIthatActually #CX #DemoHero
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Breaking! @Talkdesk launches new #GenerativeAI features aiming to make AI more responsible, accurate, and accessible in the #contactcenter. Customers using Talkdesk #AI include @jkmoving and BPO @Humach. @ChristieBlake @CharanyaKannan More soon @NoJitter. buff.ly/46BL3dB
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Christie Blake retweeted
Hey ⁦@ChristieBlake⁩ this pics for you! ⁦@Talkdesk⁩
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I didn’t expect that.. 😅
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Christie Blake retweeted
If you’ve ever wondered what you’d find at the end of the rainbow.. it’s Emmanuel Todd Lopez!
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Cats.. 🤦‍♂️
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Thank you, @Unitil , for leaving us in the dark, no pun intended, once again. It has been many, many hours with no communication from you, and no estimated up time. Shame on you. You pride yourself on communication…
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Christie Blake retweeted
Tweaked the totals a bit. Shifted heaviest bands south. Storm gets rolling Friday 10p-12am. Wraps mid-PM Sat. Winds to 35-50 at the coast. Friday eve is OK for plans, same Sat. night.
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In my opinion the BEST leaders have these critical and progressive leadership skills. ▪️HUMILITY ▪️CONFIDENCE ▪️SELF AWARENESS ▪️VULNERABILITY ▪️COMPASSION ▪️DISCERNMENT What would you add? Sound on 🔉
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Christie Blake retweeted
The future of #sales will be influenced by: -Increased use of tech, including AI and automation -A shift towards remote and virtual selling -Personalization and data-driven sales strategies -Focus on CX and building relationships -Continued growth of online sales via ChatGPT
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