Founder @talkdesk

Las Vegas, NV
Joined April 2008
🪾 If a tree falls in the forest, & no one is around to hear it: does it make a sound? 🧮 If a mathematical problem is solved with certainty, & no one gains a deeper understanding: was it truly solved? For fifty years, mathematics was focused on one thing: proving basic arithmetic. Then in 1930, at age 24, in a discussion session at a conference Gödel announced the First Incompleteness Theorem almost trolling every mathematician that what they were after was itself unprovable. Sitting in the audience was John von Neumann, who independently derived the Second Incompleteness Theorem within weeks. When he wrote Gödel about it, Gödel responded he had already derived it himself & published that same week. That mutual derivation & exchange is what set up Alan Turing just a few years later to think creatively about "Turing Machines" & what they could or could not decide. In the spring of 1935 von Neumann was lecturing at Cambridge & Turing took his class where von Neumann later said he "knew Mr. Turing very well". Reading the history of how these seminal minds influenced each other is why I could not agree more with the 27 Fields medalists who agreed that open problems are "landmarks and lighthouses," because we have seen time & time again that merely solving the foundational mathematics problem is only the beginning. It is the shared understanding that empowered Turing's breakthrough. To remove that human aspect of the outcome is indeed a form of strip-mining as Tao suggests. This piece from two applied mathematicians shows many more examples of the value derived from cross disciplinary shared understanding between pure & applied mathematicians. It is worth reading it instead of summarizing it nytimes.com/2026/09/22/scien…
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Tiago Paiva retweeted
Get full traceability (workflow, agent, component, channel, version) in one place with the evolution of our AI Conversation Markers report; now unifying Autopilot and AI Agent Interactions. Before this, if something went wrong mid-conversation, pinpointing where and why meant digging across disconnected views. This means faster debugging, cleaner audits, and the confidence to keep expanding your AI coverage without flying blind.
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We have rolled out a major upgrade to the @Talkdesk Knowledge Management platform. Our internal benchmark shows significant improvement to the quality and reliability of answers provided by Talkdesk Autopilot and Copilot. Documents up to 50 MB now index end-to-end. Tables (SLA matrices, policy grids, product specs) are fully searchable across keyword, semantic, and RAG. Every connector (internal or external) runs through the same modern pipeline. When Copilot or Autopilot surfaces an answer, you can trust it's drawing from your complete knowledge base, not a partial slice of it.
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One of the biggest gaps we see in the market today is that teams are deploying AI agents without a rigorous way to evaluate behavior, reliability, tool usage, and customer outcomes at scale. Nan Zhao from our AI Engineering team wrote a blog explaining how @Talkdesk's latest release for AI Agent Evaluation approaches this problem — from realistic datasets and multi-turn simulations to guardrails, regression testing, and operational metrics that go beyond simple “deflection” rates. We believe it’s among the best AI Agent Eval tools in the market. As AI agents become core to customer experience, evaluation becomes the foundation for trust. Read more: talkdesk.com/blog/ai-agent-e…
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Breaking! @Talkdesk launches new #GenerativeAI features aiming to make AI more responsible, accurate, and accessible in the #contactcenter. Customers using Talkdesk #AI include @jkmoving and BPO @Humach. @ChristieBlake @CharanyaKannan More soon @NoJitter. buff.ly/46BL3dB
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🚨 Breaking news: The 2022 Gartner® Magic Quadrant™ for #CCaaS just published and Talkdesk has again been named a Leader! Tune in on Aug. 25 to get your copy.
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Tiago Paiva retweeted
We're excited to announce that Tom Reilly has joined the Talkdesk Board of Directors. A transformational leader with deep expertise in driving execution, learn more about Reilly's appointment here: bit.ly/3oharkO
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So fun to win the cloud based CX Solution of the year at #CCWVegas. Huge kudos to @CharanyaKannan and her entire team who build the best solutions in the industry!
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That’s a lot of applications that run on ⁦@awscloud⁩. Shout outs to ⁦@Zoom⁩ ⁦@Talkdesk⁩ @vonage and more #reinvent21
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Wow Congrats to @TTPaiva @Talkdesk on crossing 2,000 employees!! From 5 in 2014, and 1 in U.S.
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Today at #EC21, @Talkdesk announces its adding #UC to its #CCaaS platform. Check out Talkdesk phone. @nojitter @carlosncano1 @TTPaiva @ChristieBlake nojitter.com/technology-tren…
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Tiago Paiva retweeted
It's been quite a week at Talkdesk 💰Series D funding and tripling our valuation to $10B 🙋‍♀️Announced our new CFO; 50% of executive leadership team is now made up of women ☁️Made #17 on Forbes Cloud 100 🥇Once again a Leader in the 2021 Gartner Magic Quadrant for #CCaaS @Nasdaq
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Big day for @Talkdesk with new CFO and new funding. Excited to see the next chapter in this epic journey. Congrats to @TTPaiva and the Talkdesk team! #Cloud100 #gocloud
A new chapter of our story starts today. 📖 Talkdesk skyrockets to a $10B valuation with the announcement Series D funding, raising $230M. Sydney Carey is appointed CFO.🚀 bit.ly/3xJ0oXn
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Call center automation platform Talkdesk picks up $230M wp.me/p8wLEc-bnQD by @Kyle_L_Wiggers
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#CCaaS provider @Talkdesk hits $10B in valuation, closes series D, hires Sydney Carey to be its first #CFO, is #17 on @forbes #Cloud 100 and remains MQ leader... Congrats @TTPaiva and team @nojitter @ChristieBlake @carlosncano1 nojitter.com/ccaas/talkdesk-…
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Tiago Paiva retweeted
Welcoming Sydney Carey as CFO! 👋 “I’m proud to join Talkdesk at this pivotal moment in the company’s journey. I join a stellar Talkdesk executive team, and I’m eager to work alongside each of these leaders to take the company into its next decade of transformational growth.”
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Tiago Paiva retweeted
.@Forbes recognizes Talkdesk on #Cloud100 for third consecutive year, up 36 spots to #17 in 2021. 🎉🍾🥂 bit.ly/3jGlb9l
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