Insiders from an award-winning call center providing their take on the #contactcenter, #customerservice, #CX, #socialmedia, and other things of interest.
Minneapolis, MN
Joined April 2013
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CallCenter Weekly retweeted
"Customers are going to push back and set the expectation for the service they want you to offer." @SeanBHawkins @FastLeaderShow qoo.ly/34pt4h #leadership #custserv
ALT sean-hawkins-leadership-podcast-fastleadershow.jpg
CallCenter Weekly retweeted
If you could build the ideal customer service agent, how would you do it? I discuss this in my latest post, "Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent" stevedigioia.com/blog/which-… @CallCntrWeekly @CallCenterICMI @CtCtrNation @GTA_CC
CallCenter Weekly retweeted
The #ContactCenter is more relevant now than ever before. @ndytg has great list of insights on how contact centers will continue to drive value in the years to come. Read the list via @CallCntrWeekly: buff.ly/2YY0PfV #cctr #cx
CallCenter Weekly retweeted
5 Ways Tomorrow's Contact Center Will Deliver Value by @CallCntrWeekly dlvr.it/R3yC57
CallCenter Weekly retweeted
Listen to Your Heart (or your calls) by @CallCntrWeekly dlvr.it/R3W5hG
CallCenter Weekly retweeted
Will #robots take our jobs? Here's how we can find a balance between human and #automation: buff.ly/2LdIeJb #SmarterCX
CallCenter Weekly retweeted
Removing The Training Wheels - Self Service Solutions in Speech Analytics callcenterweekly.blogspot.co… via @CallCntrWeekly
CallCenter Weekly retweeted
4 Reasons to Create Job Descriptions & Performance Standards by @CallCntrWeekly dlvr.it/R0DGg3
CallCenter Weekly retweeted
Could Contact Center Agent Become The Dream Job of The Future? icmi.com/Resources/2019/coul… @EricaMarois @sherikendall @CallCenterICMI #FeelGoodFriday
CallCenter Weekly retweeted
Having trouble building your #speechanalytics program? @CallCntrWeekly shares 3 scenarios where you may get stuck, and how to overcome these challenges: bit.ly/2CuAKem
CallCenter Weekly retweeted
In the spirit of The 12 days of Christmas, I present to you, 12 Practical Steps to Achieving #CustomerSatisfaction callcenterweekly.blogspot.co… via @CallCntrWeekly
CallCenter Weekly retweeted
12 Practical Steps to Achieving Customer Satisfaction by @CallCntrWeekly dlvr.it/Qtq2bl
CallCenter Weekly retweeted
Is your #contactcenter having trouble finding great talent? Read @CallCntrWeekly's 4 essential #talentacquisition tips to ensure long-term profits: bit.ly/2RfeBqJ
CallCenter Weekly retweeted
Are You Breaking Enough Rules? callcenterweekly.blogspot.co… by @KathrynFrankson via @CallCntrWeekly #leadership
CallCenter Weekly retweeted
Why Should Core Values be Reflected in Your Customer Experience? #B2b #CustomerExperience @CallCntrWeekly bit.ly/2PCZJoB
CallCenter Weekly retweeted
4 Best Practices To Incorporate Wellness In Your Contact Center @CallCntrWeekly #ContactCenter #BestPractices #Wellness bit.ly/2ARzwdT
CallCenter Weekly retweeted
Are You Breaking Enough Rules? callcenterweekly.blogspot.co…
by @KathrynFrankson via @CallCntrWeekly
CallCenter Weekly retweeted
Lessons from a Cold Call by @CallCntrWeekly dlvr.it/QnWpxZ
CallCenter Weekly retweeted
Our resident health expert @jennysuedempsey has published a fantastic article about incorporating wellness into your #contactcenter callcenterweekly.blogspot.co…
CC @SeanBHawkins @CallCntrWeekly
