While #CustomerExperience is wonderful work, it can be difficult and even lonely. Come join the most encouraging group of CX professionals in the world! #CX
Nashville, TN
Joined November 2017
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CX Accelerator Community retweeted
Hey #CX professionals! Watching the #SuperBowl ? This one's for you!
Let @CXAccelerator & me know when you get a BINGO!
Are you not part of the global community of 5k+ CX professionals supporting & learning from each other? Join @CXACommunity here:
cxaccelerator.com/community
CX Accelerator Community retweeted
Proud to partner with @CXACommunity, a 5,000+ member CX community doing the real work behind better support.
Big shout-out to Nate Brown (@CXAccelerator) for building something special 🙌
Learn more: lnkd.in/e6pHvcny
“There are two types of companies. Those who are good at AI, and those who are irrelevant.” – Jeetu Patel
The opening keynote at #WebexOne made one thing clear: @Cisco is betting big on being the backbone of AI-powered enterprise experiences. Read more: linkedin.com/feed/update/urn…
It's easy to move into cruise control this season. Here are a few of our all-time favorite #CX quotes to keep you inspired!
cxaccelerator.com/amazing-cx…
Thanks @jtwatkin @Hyken @annettefranz @ChrisZane @DebbieSzumylo @garyvee @jeanniecw @jennysuedempsey @JeanneBliss @MarshaCollier
CX Accelerator Community retweeted
This is spot on: “5 Essential Qualities of a #ThoughtLeader” buff.ly/3bzoV8e - Really well articulated, @jtwatkin! #ThoughtLeadership
CX Accelerator Community retweeted
Looking forward to tuning in for this #Webinar on how to kickstart a #customercentric #culture Moderated by @NicholasZeisler joined by
@REMarketingCX @Mastercard @thomsonreuters @Nationwide @IBM
Register now: bit.ly/3qpxwRt
Still time to join this Thursday's webinar on building a customer centric culture. It's an all star lineup featuring
@Mastercard, @thomsonreuters,@Nationwide and @IBM. Moderated by the always great @NicholasZeisler.
Register now: bit.ly/3qpxwRt #ReutersEventsCS
Great #CXQOTD today from @jtwatkin!
What do you think @jimrembach @kkmett @jennysuedempsey @IngridsPaixaoz @seatoncx @carymmunk @CxExcellence @CXpert @luismelo78 @mundocx @Scottywerner1 @matthewxdixon #CX
The #CXQOTD for Feb 5:
“What can the #CX community be doing to help others?”
@annettefranz @NicholasZeisler @djksar @EJEngwall @LeslieO @shanegold @JuliaAhlfeldt @RussLoL @mikeaoki @charlottewarduk
CX Accelerator Community retweeted
How do you know you've hired the right person? Good question. Read my new #TipsOnThursday to get my suggestions.
stevedigioia.com/blog/someti…
#employeeexperience
#hiring
#humanresources
CX Accelerator Community retweeted
Check out our latest blog post to learn more about the TOP 10 TIPS that HelloFresh suggests companies take advantage of in order to thrive in a post-pandemic digital landscape: hubs.ly/H0Fy7pB0
CX Accelerator Community retweeted
Our customer champ @AGuedes shares insights on the joys and challenges of working in a Support-focused role—and why they both matter. Read all about it in @SentiSum's latest article 📖 sentisum.com/customer-leader…
CX Accelerator Community retweeted
Celebrating Tony Hsieh's Contribution to CX buff.ly/3sgkTJO via @CXAccelerator #CX
Zappos is a case study on how to create a customer-focused culture. Starting with Hsieh’s core values. The onboarding & “buy out” if the employee wants to leave is ingenious.
The one and only @murphyjfraser hijacked the #CXQOTD today. What one #CX super power would you choose? Share your own text or video-based response!
It’s a #CXQOTD takeover! 👋🏻
Jan 13th’s question: “If you could have one #CX super or magic power, what would it be and why?”
@jennysuedempsey @BeckyRoemen @justinmrobbins @sherikendall @ndytg @kayejchapman @CXpert @kkmett @charlottewarduk @jacobshields20 @JeremyHyde_
Celebrating Tony Hsieh's Contribution to #CX
via @RoyAtkinson @KayPhelpsTweets @esmancuso @sherikendall @CustomerIsFirst @LeslieO @Schulbz @Hyken @luismelo78 @adamtoporek @jtwatkin
cxaccelerator.com/post/blog-… #tonyhsieh
Great thoughts and perspective here! Thanks @NicholasZeisler
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Interesting perspective on customer surveys and how to improve them. Thanks @SentiSum! sentisum.com/customer-feedba…
Thanks for starting this discussion @NicholasZeisler! We'd love to hear from other #CX pros where the #customerexperience function is located in their organization. via @jtwatkin #CXQOTD
The #CXQOTD for Nov 12 inspired by @NicholasZeisler via @customerthink
“Where is your #CX function located?”
@DoctorPescado @stevecurtin @jeanniecw @adamtoporek @NealTopf @AlexAllwood @drumondmary
Yes! We love Voice of Customer on Thursdays on the #CXQOTD. Who in your company reaches out to those unhappy customers to try to make it right? #CXQOTD via @jtwatkin
The #CXQOTD for Nov 5:
“Who in the company should be empowered to reach out to unhappy customers?”
@NicholasZeisler @luismelo78 @CXpert @shanegold @stacysherman @murphyjfraser @jeanniecw @MrWhiteSaysThis #cx #voc