Please then re-download the Thunderbolt firmware updater from our website, preferably with a different browser if you have one available. Then please follow the steps in this YouTube video guide to see if you are able to successfully update: youtube.com/watch?v=WOUnXmqS…

The TS4 Firmware Update addressing M1 sleep issues is here. We're releasing the update on Windows today, and it will be available on macOS on Tuesday along with a knowledge base walkthrough article. You can get the update right here: downloads.caldigit.com

Our TS4's new firmware version is imminent. This will address the sleep/wake behavior appearing on M1 devices. We're going through some final housekeeping for the update and will launch it later this week for both macOS and Windows.

Are you referring to this part of our support page? The "Contact Us" button displays contact methods. But I can see how it may not be evident. I'll speak to our webmaster about bringing the button in line and removing the twitter suggestion.

I don't see anything we got tagged in, sorry. This video covers a lot of the pitfalls users may see when trying to get dual monitors. Please note that while M1 Pro and Max macOS devices support dual monitors, base M1 devices only support a single monitor. youtube.com/watch?v=bU6zZqby…

Absolutely - if you are on a Mac computer, look in your System Information application when the cord is connected to a Thunderbolt item. The speed should let you know the lowest data transfer speed of the chain (including the Thunderbolt item you are connecting to).

Great idea. That does sound like one awesome dock. We shall notify our R&D department of this request right away!

Thank you again for all the support. What a great start to a new year!

That's great news!

We’ll bug them for you too.