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All Things CX

@AllThingsCX

Your source for all things customer experience. Curated by: @diegoalamir 👨🏽‍💻 DM or email: contact@allthingscx.co

 San Francisco, CA
allthingscx.co
Joined February 2017
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All Things CX retweeted
Helpshift (@helpshift) profile picture
Helpshift@helpshift5 Dec 2017
Improve Your #CX: Start Chatting hubs.ly/H09mkpb0
Image from Helpshift (@helpshift)
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All Things CX retweeted
Let's Chat (@Letschatcs) profile picture
Let's Chat@Letschatcs30 Nov 2017
Having #CustomerService leaders walk the floor is a key way for them to create the customer experience you want for your #customers. #letschatcs
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All Things CX retweeted
CSR Inc. (@CSRcallquality) profile picture
CSR Inc.@CSRcallquality4 Dec 2017
Dealing with an angry #cctr caller? Rule #3: Don’t be a Robot. #custserv ow.ly/EgSS30gKJRN
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All Things CX retweeted
Let's Chat (@Letschatcs) profile picture
Let's Chat@Letschatcs25 Nov 2017
You don't need to wow your #customers. Aim to make it easy for them to use your product and interact with your company when they need. Use agent #training, #CRM systems and #omnichannel service. Be available and have your agents be experts in their field. WIN! #Letschatcs
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Customer service should always be as simple as going out of your way to make someone's day. hubs.ly/H08RWDk0
11 of the Best Customer Service Stories Ever

11 of the Best Customer Service Stories Ever

When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out...

mentalfloss.com
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Scaling #CustomerService as Your #Startup Grows Excellent read from @HarvardBiz #custserv bit.ly/2f4gicS
Image from Marsha Collier (@MarshaCollier)
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All Things CX retweeted
Questroy (@fredquestroy) profile picture
Questroy@fredquestroy8 Sep 2017
Can AI-powered bots deliver better customer care? Via @nokianetworks #custserv #Custexp #AI nokia.ly/2xR5lz0
Image from Questroy (@fredquestroy)
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Don't Wait. Here's Why You Should Get in the #Chatbot War Now. via @Entrepreneur @andrewmedal buff.ly/2vZYou1
Image from Alec Lazarescu (@aleclazarescu)
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All Things CX retweeted
Simplified CX (@SimplifiedCX) profile picture
Simplified CX@SimplifiedCX4 Sep 2017
Make your customers' #Monday and they'll make yours! #MondayMotivation
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All Things CX retweeted
Micah Solomon (@micahsolomon) profile picture
Micah Solomon@micahsolomon4 Sep 2017
Football Season Reminder: Don't Drop The (Customer Service) Ball On The Handoffs bit.ly/2vGF2Pw #custserv @ForbesTreps @Forbes
Image from Micah Solomon (@micahsolomon)
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Good luck #CustomerService agents! Strive for better #CustomerExperience and take pride in your work! It's important!
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Why Visual Support is the Future of Customer Service - klou.tt/1lkfhax11oj0l
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All Things CX retweeted
Kayako (@Kayako) profile picture
Kayako@Kayako29 Aug 2017
Why Support Teams Care About Customer Context hubs.ly/H078c8l0 #CX #custserv
Image from Kayako (@Kayako)
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All Things CX retweeted
Changescape (@Changescape) profile picture
Changescape@Changescape28 Aug 2017
Tips for Bringing New Customers to Your #SmallBusiness - @soundwaveart csweb.me/2giPC8d
Image from Changescape (@Changescape)
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All Things CX retweeted
YourStory (@YourStoryCo) profile picture
YourStory
@YourStoryCo28 Aug 2017
Customer engagement platfrom @Mobikon_Asia raises $7M in #funding. #startups #fundraising #foodtech goo.gl/HYMxHB
Image from YourStory (@YourStoryCo)
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All Things CX retweeted
Helpshift (@helpshift) profile picture
Helpshift@helpshift29 Aug 2017
Three reasons why savvy startups prioritize #CX @TechDayHQ hubs.ly/H08tqhr0
Image from Helpshift (@helpshift)
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The Journey to a Great Customer Service Experience bit.ly/2wgy40A #custserv #custexp #journeymap #cxjourney
Image from Annette Franz (@annettefranz)
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All Things CX retweeted
Shay Namdarian (@shaynam85) profile picture
Shay Namdarian
@shaynam8528 Aug 2017
9 Companies That Nailed The Whole "Surprise and Delight" Thing flip.it/4ebtw8 #CustomerExperience #CX
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All Things CX retweeted
Marc Shaffer (@usdv_mhs) profile picture
Marc Shaffer@usdv_mhs28 Aug 2017
4 Big Lessons From Leaders At Brands Where Customer Experience Is Working gag.gl/Ez8gTQ #cx #custserv
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All Things CX retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken20 Aug 2017
8 Tips for How to Approach Cross-Cultural Customer Support buff.ly/2vfdw6z via @Helpscout
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