Raising the customer experience standard

London, England
Joined October 2014
Replying to @pipedrive
@pipedrive sharing their experience using Sorry as a Service. #CustomerExperience #CustomerService
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Sorry As A Service retweeted
🛠Tuesday Tools🛠 Express your human side with @SorryAsAService A platform that allows companies to minimize any damage from a faux-pas, by making #customers happy with physical delights It's already used by #companies like Transferwise 👉 snip.ly/ygetii
Let's be honest - who wants to receive email for Christmas? #trysorryasaservice
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Sorry As A Service retweeted
[COUNTDOWN - 10 DAYS] Come join @eamonncarey and me for the 3 month July-October @techstars London program. Applications close on Sunday, April 7th and you can apply directly here f6s.com/londonaccelerator201… or DM me. #TSLondon /1
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Last week we visited one of our favorite customers - @DPD_UK ! We were amazed how innovative and customer centric can be such a huge company. Absolutely inspired!
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This month we reached a major milestone - 50 000 people all around the world has received "sorries" and "thank you's" through Sorry as a Service! #50000smiles
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You love your customers, don't you? Why not send some love to the most loyal folks with love Emoji biscuit or mouth-watering chocolate box? Valentine's day is coming after all. sorryasaservice.com/lookbook…
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If there's something you need to do, but struggle to get started, try this technique: 1. Identify where you have to get started 2. Count to 3 3. Start Sounds like the most silly thing ever, but it works! #MondayMotivation #CustomerService #CustomerRetention
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Always treat the customer better than how you would like to be treated! #ThursdayWisdom #CustomerService #CustomerRetention #CustomerExperience
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Exceeding expectations work in every aspect of business. If you're in a position where you get to set the expectations, it's even easier to exceed them #CustomerService #CustomerSatisfaction #CustomerRetention #CustomerExperience
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Whatever your task is, doesn't matter if it's too big or difficult to comprehend, just start! It's the only way you'll get it done! #MondayMotivation #CustomerService #CustomerRetention #CustomerExperience
How are you supposed to improve when you don't keep track of your performance?! #ThursdayThouhts #CustomerService #CustomerExperience #CustomerRetention
Kudos to all you CS agents out there keeping up the good work even when the customer is upset! #CustomerService #CustomerSuccess #TuesdayThoughts
It's not that hard. You have three choices: Start, Continue, and stop. Stop overthinking it! #MondayMotivation – at Tallinn, Estonia
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In order to get your message across in #CustomerService , you must first understand their problem in order for yourself to be understood. #CustomerRetention #CustomerExperience #friyay – at Tallinn, Estonia
Always give more than people expect. Exceed expectations, especially in #CustomerService. #ThursdayThoughts
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Being in #CustomerService means keeping a straight face when you don't know if the customer is joking or not. #TuesdayThoughts
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The hardest part of any task it so figure out where to start. If you don't know where, just start at a random place. #MondayMotivation