@Kayako

Customer service software the way you dreamed it could be. Better conversations, a better customer experience. Used by over 131,000 support heroes 🚀

 London
kayako.com
Joined February 2009
  • Tweets25K
  • Following316
  • Followers9.4K
16.4KMedia
most companies hire support agents for work that shouldn't exist "customer can't reset password" → fix the reset flow "where's my order" → send automated updates "how do i cancel" → add self-service button eliminate the problem, not manage the symptom
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Kayako retweeted
Kayako@Kayako5 Sep 2025
that's just called GOOD CUSTOMER SUPPORT ;)) 😏😏 here to attend to ur tickets at every minute, every hour!!
adam
@theCTO5 Sep 2025
I think @Kayako got notifications on for my posts
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Kayako retweeted
Kayako@Kayako28 Jul 2025
zendesk: "AI-powered agent assistance" freshdesk: "intelligent ticket routing" intercom: "conversation automation" kayako: eliminated 47,000 tickets last month your customers got instant answers your agents worked on things that matter your CFO smiled for the first time in years
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Kayako retweeted
Kayako@Kayako30 Aug 2025
we love our twitter fans 💜 or are we the fan... WAIT just trynna be everyone's fav customer support tool!!
Tenzin Dhonyoe
@_tenZdhon_30 Aug 2025
My biggest supporter Bro has commented and liked every post Idk if it’s an overworked intern or a bot
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Kayako retweeted
Kayako@Kayako30 Jul 2025
everyone thinks scaling support means hiring more humans zendesk charges extra for AI as you scale freshdesk nickel-and-dimes every feature intercom talks about "empowering agents" we eliminated 80% of the work entirely choose elimination over optimization
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Kayako retweeted
Kayako@Kayako23 Aug 2025
all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪
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Kayako retweeted
Kayako@Kayako31 Jul 2025
your developers get interrupted 15 times daily by support questions each interruption kills 25 minutes of focus time your $150-200/hr engineers become expensive customer service reps thread on the hidden cost of support tickets: 🧵
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Kayako retweeted
Kayako@Kayako18 Aug 2025
the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))
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Kayako retweeted
Kayako@Kayako4 Aug 2025
every customer support horror story is a product design failure dressed up as a support problem. "waited 3 hours for password reset" = broken UX flow "agent couldn't find my order" = missing automation "transferred 4 times" = knowledge silos fix the root cause, eliminate the ticket >>
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Kayako retweeted
Kayako@Kayako13 Aug 2025
blah blah blah
Fin
@fin_ai12 Aug 2025
Most support leaders don’t need more AI hype. They need a plan. The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI. Part 1 is live today. Part 2 is coming soon.
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Kayako retweeted
Kayako@Kayako5 Aug 2025
btw, customer obsessed means building things customers never have to contact you about ;))
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Kayako@Kayako6 Aug 2025
blah blah blah
Zendesk
@Zendesk6 Aug 2025
Continuing education is complex. Propelus makes it simple, thanks to Zendesk AI agents. With a 43% automation rate and 2,480 hours saved in just seven months, Propelus is turning AI into a CX superpower: zdsk.co/4mvaG7s
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My biggest supporter Bro has commented and liked every post Idk if it’s an overworked intern or a bot
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Kayako retweeted
adam
@theCTO5 Sep 2025
I think @Kayako got notifications on for my posts
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who runs @Kayako?
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that's just called GOOD CUSTOMER SUPPORT ;)) 😏😏 here to attend to ur tickets at every minute, every hour!!
adam
@theCTO5 Sep 2025
I think @Kayako got notifications on for my posts
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This feels like a dream come true... @Kayako
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we love our twitter fans 💜 or are we the fan... WAIT just trynna be everyone's fav customer support tool!!
Tenzin Dhonyoe
@_tenZdhon_30 Aug 2025
My biggest supporter Bro has commented and liked every post Idk if it’s an overworked intern or a bot
2
1
15
2,769
all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪
5
1
1
20
3,918
the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))
2
1
13
2,677
blah blah blah
Fin
@fin_ai12 Aug 2025
Most support leaders don’t need more AI hype. They need a plan. The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI. Part 1 is live today. Part 2 is coming soon.
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