Founder / CEO at @churnzero. Father, husband, entrepreneur, company builder, baseball fan.
Washington, DC
Joined March 2007
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- Followers1.1K
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YouMon Tsang retweeted
Underrated qualities in CEO’s
1. Simplifiers
2. Storytellers
3. Straight shooters (not always in spin mode)
YouMon Tsang retweeted
There are SO many signs that the bubble is over. One is the massive culling of SaaS companies. G2 grids in every category show this. 2 years ago, there were many vendors all looking similar. Now, the at-scale companies are significantly pulling away, with the "flight to safety."
YouMon Tsang retweeted
How To Get Your Company Started, Not Stuck, With AI hubs.li/Q02cfj4_0 Written by @youmon of @churnzero
A truly great conversation with an inspiring entrepreneur.
Exploring how to succeed in vertical-specific SaaS at BIG RYG 2023—with Dave A. Salvant, co-founder and president of @getsquire, the world’s leading and fastest-growing platform for barbershops, and @ChurnZero's @youmon.
#BIGRYG #SaaS #Tech #founderstories #customersuccess
YouMon Tsang retweeted
Exploring how to succeed in vertical-specific SaaS at BIG RYG 2023—with Dave A. Salvant, co-founder and president of @getsquire, the world’s leading and fastest-growing platform for barbershops, and @ChurnZero's @youmon.
#BIGRYG #SaaS #Tech #founderstories #customersuccess
🤩This is just so impressive🤩
The Next Great SaaS IPO is officially coming:
@klaviyo
▶️$585m ARR
▶️57% Growth (boom!)
▶️ 119% NRR
▶️ Profitable last 6 mos, almost last year (Efficient!)
I love two kinds of cookbooks: those that focus on the science and those that dive into stories.
Excited for this book from @Chinatownlove, inc @GrosseChristoph. Made Here is about making food, making a home, making a life, and making it in my hometown.
sendchinatownlove.com/cookbo…
Just a remarkable story.
Tennis icons Chris Evert and Martina Navratilova met as teenagers, forged one of the greatest rivalries in sports and then became close friends.
After 50 years, Chris Evert and Martina Navratilova understand each other like no one else can. When cancer came, they both knew where to turn. wapo.st/3NR7Qet
ALT Photographed is Chris Evert and Martina Navratilova side by side. The white text reads “Deep Reads: Bitter Rivals. Beloved Friends. Survivors.
YouMon Tsang retweeted
Via PR Newswire: @ChurnZero announces further Customer Success AI™ enhancements to help CS teams save time, streamline tasks and increase their impact.
Full story: okt.to/R1umlv
#CustomerSuccess #AI #Tech #SaaS
YouMon Tsang retweeted
Congrats to @churnzero, a winner of our 2023 Overall SaaS Award in Customer Service Category (both Enterprise and Small Business + Mid-Market). They also won in the SaaS Customer Success Award.
appealie.com/saas-software-a…
#software #SaaS
YouMon Tsang retweeted
The @G2dotcom community has spoken. Thank you, @ChurnZero customers, for making us the first #CustomerSuccess platform to reach 1,000 reviews, the top-rated #CS platform, and the Customer Success Momentum Leader!
See what 1,000 G2 reviewers say at okt.to/dj65Sy .
YouMon Tsang retweeted
NYC #CustomerSuccess leaders: The RYG team is back in town!
Join us on Wednesday, March 22 for a leadership-level meetup and happy hour hosted by @ChurnZero’s @youmon and our digital customer education partner @NorthpassHQ.
Secure your seat today at okt.to/pG3Ca9.
It is always a meaty conversation with Dave Kellogg. Here's a blog post that outlines it.
There’s a lot of debate about the best #SaaS and #customersucess metrics to track
The reason for the conflict comes down to context and nuance
@Kellblog and @youmon break down the nuance of CS metrics to build a shared vision for measuring your team: churnzero.com/blog/customer-…
We're launching Customer Success AI at @churnzero.
CS professionals can use generative AI to produce personalized responses for customer communications quickly or customer-facing content such as emails and product tutorials.
Customer success professionals can create more engaging content without having to manually write all of it. 🎉
ChurnZero users: we are looking to make your job easier. Let us know how this works!
churnzero.com/blog/customer-…
Customer metrics change as your company moves from pre-product-market-fit to product-market-fit to scale to cruising altitude.
Katherine Isaac, Matthew Brown and @lathib discussed at SaasNorth 2022 and Lauren summarized it here:
saascan.ca/the-critical-cust…
Hubspot: NRR is Metric #1. More Than Sales saastr.com/10-learnings-from…
Sometimes, to focus on retention, it’s necessary to shift resources away from other units, even sales. And yes, it’s scary .. Your CS team should accept a tradeoff too: higher retention with their increased resources. Higher target, accountability — and watch your ROI accrue.
Three strategies to fight churn. hbr.org/2022/12/in-a-downtur…