Keep the humanity in housing A lot of companies and operators are looking to eliminate the human from leasing & maintenance When AI can be used to automate reporting, identify trends, and most importantly provide insights -not dashboards! Focus on the REAL customer experience

When did the KPI scheduled tours become celebrated?

As part of our moving in residents we are teaching them how to turn off the shower We've had 2 residents at 2 different properties flood units because they didn't turn off the shower

Had an opportunity to speak at Blueprint conference in Vegas Biggest takeaways: People are making a lot of money on dashboards Investors need insights and not dashboards AI replacing some of the human experience of renting, yet bubble will burst Renting is a human experience

Friendly reminder to review your repairs & maintenance general ledgers! We've found 3 plumbing repairs on properties due to toys being put in the toilet and were not billed back to the resident Check your finances and keep your toys out of the toilet

Happy Friday and glad the 10 year hit 5%

Happy to be in a best and final Mortified to be in a best and final will be frantically stress testing my model 29309230498230498230498230 times today

Friendly reminder to check how much you're billing back on RUBS as a percentage of your utilities. We found we've been generally at a 55-60% ratio. We’re not trying to capitalize it all at once yet good to double check before entering budget season

Free money is inflation We just did this during COVID and look how that turned out

Great speaking at my alma mater Michigan State University! I had the opportunity to speak to the Masters of Accounting class to share my story about how I got into entrepreneurship. Accountant-->Screen Printing--> Commercial Real Estate We all have our own path GO GREEN

Biggest lesson I've learned in this cycle is hire all stars We've had many of our investor relations & KP's ghost us. The buying of deals is so celebrated on podcasts yet the real win is when you exit the deal. Hire full-time all stars and dominate the market

Operationally we are checking our Repair & maintenance to see how much we are spending on maintenance picking up grounds. We've found it cheaper to outsource porter services than to have maintenance do it. Plus it allows for maintenance to do more important tasks

Today measuring the ROI on Zillow vs. Apartments . com on our leasing for our multifamily Lately apartments . com hasn't been successful with our under 50 unit portfolio in Denver. @pslohmann inspiring us to own our leads and working through google ads and website

Rates rising Absorption taking longer than expected Qualitatively jobs are slowly coming back from the people I know looking for jobs Taxes & Insurance finally going down immaterially When will multifamily get easier

The biggest change I've had with my business is looking at things through the lense of the a funnel All businesses have systems and to be able to identify that bottleneck quickly and to ask how do we make sure this problem never happens again

The #1 KPI I've cared most about in the last year is how quickly we call leads in our leasing funnel In a world filled with AI slop and automated text messages, a call from a real human being is the most important thing. We are in a human business and it needs to stay that way